At City Line Bar & Grill, we believe that delivering an exceptional guest experience starts with a strong, collaborative team.
We are dedicated to quality, creativity, and the seamless execution of great food and drinks. If you thrive in a fast-paced setting, value mutual support, and are ready to contribute your best every day, you'll fit right in.
We offer competitive pay, excellent benefits, and a commitment to providing real opportunities for growth. Come be a valued member of our crew and help us keep the good times rolling!
Position Summary
The Host/Hostess is responsible for promptly greeting guests at the door in a warm and friendly manner. Duties will include greeting and seating guests, maintaining the wait list and wait times, and supplying guests with clean menus upon seating them.
Essential Functions
- Promote, work, and act in a manner consistent with the mission of Bloom Boutique Bar & Eatery
- Warmly and graciously greet all guests and seat them at tables or in waiting areas.
- Open the front door for guests entering or leaving the restaurant when possible.
- Provide guests with menus and inform them of their server's name upon seating.
- Record guest names and the number of people in the party, and provide guests with the estimated waiting time when immediate seating is limited.
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Call out the name and number of the party when tables become available.
- Speak with guests to ensure satisfaction with food and service, address complaints, or make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform guests of Bloom's specialties and features.
- Receive and record guests' dining reservations.
- Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
- Direct guests to coatrooms and waiting areas such as lounges.
- Relay messages to servers and bussers as needed.
- Thank guests as they leave and invite them to return.
- Attend all scheduled employee meetings and offer suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
- Fill in for fellow employees where needed to ensure guest service standards and efficient operations.
Supplemental
- Take and prepare to-go orders.
- Operate cash registers to accept payments for food and beverages.
- Supervise and coordinate the activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Order or requisition supplies and equipment for tables and serving stations.
- Assist with preparing and serving food and beverages.
Training and Experience
- Previous hosting experience preferred
- 1+ year customer service experience
Skills and Knowledge
- Basic reading and writing skills are required
- Basic computer skills
- Knowledge of workplace safety procedures
- Ability to determine wait time
- Must visually scan the restaurant for clean, unoccupied tables
Competencies and Personal Characteristics
- Customer-oriented approach and strong communication skills
- Ability to work well with other teammates while maintaining a positive attitude
- Excellent people skills
- Multi-task oriented
- Ability to work in a fast-paced environment
- Strong organizational skills
Environment and Physical Demands
- Must be able to walk and stand during the entire shift
- Reaches, bends, and stoops frequently
- Remain stationary for long periods of time
- Must be able to safely lift and carry up to 20 lbs
- Frequent washing of hands
- Hazards include, but are not limited to, slipping and tripping
The pay range for this role is:16 - 17 USD per hour(City Line)
PI4d4f89e043a8-37437-38819445
