Join our newest team at Gateway West shelter, supporting the most vulnerable populations in Albuquerque, New Mexico.
SCHEDULE - Full-time, On-site
Days and Nights, includes weekends and holidays as needed. Schedule subject to change to meet the needs of shelter operations.
ABOUT GATEWAY WEST
Gateway West, located at 7440 Jim McDowell NW, is the City’s largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people. The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque. The center is open year-round, offering meals, a warm bed, and secure under-bed storage. Shuttle service is provided daily.
POSITION SUMMARY
The Shelter Dorm Monitor is responsible for maintaining a safe, clean, and supportive environment within the shelter dormitory. This role involves overseeing resident activities, ensuring compliance with shelter policies, and providing support to individuals experiencing homelessness. The Dorm Monitor plays a key role in fostering a sense of community and respect among residents.
MINIMUM QUALIFICATIONS AND COMPETENCIES
- High school diploma/GED or equivalent experience; experience in social services or related fields preferred
- Prior experience working in a shelter, community organization, or social service setting is a plus
- For driving roles: have a valid drivers license & CDL (not all dorm monitors drive and that will be discussed during the interview to determine if candidate is comfortable and qualified to be part of that rotation)
Other Competencies
- Understanding of homelessness issues and familiarity with available community resources
- Understanding of the critical importance of trauma-informed care in supporting participants
- Recognize the impact of trauma on individuals’ experiences and behaviors, and actively implement practices that promote safety, empowerment, and healing
- Foster an environment of trust and respect that plays a vital role in helping the participants navigate their challenges and work towards stability and recovery
- Strong interpersonal and communication skills
- Ability to remain calm and professional in stressful situations
- Compassionate and non-judgmental attitude towards individuals experiencing homelessness
- Ability to work effectively in a team environment and independently
- Strong problem-solving skills and the ability to handle conflicts constructively
- Basic computer skills for record-keeping and reporting
BENEFITS
We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits:
- Generous Paid Holidays
- Employee Recognition Program
- Paid Time Off & Paid Sick Days
- Free Preventative Services & Wellness Rewards
- Medical, Dental, and Vision for Spouse/Domestic Partner & Children up to age 26
- Health Savings Account & Flexible Spending Account
- Life + Disability options
- Employee Assistance Program
- Telemedicine & Concierge Services
- 401(k) Retirement Plan
- Voluntary Pet Insurance and other optional benefits for additional peace of mind
- Tuition Reimbursement for qualifying degrees
