Host
- Greet customers warmly and enthusiastically immediately upon entrance to the restaurant.
- Open doors for customers whenever possible. Make guests feel welcome with a smile and sincerity.
- Keep track of the wait list and quote wait times accurately.
- Be aware of the progress of tables in the dining room and make sure tables are being greeted promptly upon seating.
- Engage in conversation with customers while escorting them to their table.
- Maintain cleanliness in the lobby and an organized host stand. Keep track of the rotation sheet and how many tables each server has to ensure customers are getting excellent service.
- Communicate and work well with other hosts.
- Restock guest restrooms and keep them spotless.
- Help clean dirty tables when needed.
- Thank the customers as they leave and invite them back.
- Answer the phone on the first ring according to Stix procedure and use a pleasant tone of voice.
- Be able to answer guests' questions regarding restaurant menu, policies, directions, etc.
- Take to go orders or help the to go servers as needed.
- Help maintain restaurant cleanliness and follow food safety procedures.
- Complete opening, running, and closing side-work as well as daily cleaning duties.
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