Join a dedicated team as the Lead Medical Scheduler/Receptionist for our Ambulatory Surgery Center, where you'll play a vital role in supporting a team that performs diagnostic and interventional cardiac, peripheral vascular, and cardiac electrophysiology procedures that save lives and improve patient health. With brand new state-of-the-art facilities and a supportive environment, you'll work alongside leading cardiologists and healthcare professionals, utilizing your skills to ensure the highest standards of care in our dynamic surgery center. If you have a passion for cardiovascular medicine and a commitment to patient care, we invite you to apply and become an essential part of our heart health team. As Lead Medical Scheduler, you will play a critical role in overseeing daily scheduling operations while managing a high volume of patient appointment requests. In addition to performing core scheduling duties, this role includes leadership responsibilities such as monitoring time and attendance, overseeing daily workflow, and coordinating provider schedules. You will serve as a resource and support for team members and act as a liaison between staff and leadership to ensure efficiency and excellent patient service.
Essential Functions of the Role:
- Serve as the first point of contact for patient scheduling, confirming appointments, follow-up testing, check-ups, and physician referrals via telephone.
- Manage multiple incoming and outbound calls to ensure provider schedules are accurately maintained, including new patient referral lines.
- Collect and verify patient insurance and demographic information with accuracy and attention to detail.
- Maintain and process the daily in-basket tasks to support patient and provider needs.
- Compile and update medical charts, reports, and correspondence as needed.
- Schedule follow-up appointments, procedure/diagnostic testing, and reschedule when necessary.
- Utilize EMR and scheduling software to optimize appointment availability and reduce waiting times.
- Partner with leadership to monitor staff attendance, ensure accurate timekeeping practices, and assist with correcting discrepancies.
- Assist leadership in the creation and maintenance of staff scheduling, ensuring adequate coverage for daily operations and balancing workload across team members.
- Support onboarding and training of new scheduling staff.
- Serve as a point of escalation for complex scheduling or patient access issues and collaborate with clinic leadership to resolve concerns.
- Conduct regular audits to ensure scheduling accuracy and policy compliance.
- The above functions may vary in emphasis by location. Below are special functions that are location specific.
Minimum Qualifications:
- 3 years of experience in a medical environment with familiarity with medical terminology and fast-paced workflows.
- Proficiency in EMR systems and Microsoft Office products.
- Demonstrated ability to manage high volumes of inbound and outbound calls.
- Previous experience with scheduling systems and timekeeping software preferred.
Desired Qualifications:
- 1 year of experience in a leadership, supervisory, or lead capacity within a healthcare or administrative team.
- Strong organizational, communication, and problem-solving skills.
Physical Requirements
This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
Work Environment
Work is performed in a surgery center and/or business office environment.
Equal Employment Opportunity Statement
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The statements contained herein are intended to describe the general nature and level of work performed by the Lead Medical Scheduler, but are not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
