Spencer's is a luxury boutique spa redefining the modern wellness experience.
With our flagship location in the heart of SoHo, New York City, and a second in West Hollywood, California, we blend timeless design with advanced wellness treatments to offer something truly unique: elevated, luxurious spa experiences at an accessible price point.
Our chic facilities offer state-of-the-art equipment. Spencer's is less a traditional spa and more a space for design, comfort, and effortless aesthetic, a place for our guests to slow down, feel taken care of, and enjoy every detail.
Behind every experience is a passionate team of expert therapists, attentive sales associates, dynamic people managers, and visionary corporate leaders. We thrive on collaboration, creativity, and a shared commitment to excellence. Together, we're creating new experiences and reimagining wellness.
If you're driven by purpose, inspired by design, and passionate about wellness, we invite you to grow with us.
Role and Responsibilities
As a Spa Host, you will serve as the central connection between spa operations, guest services, and sales. You will ensure seamless daily operations by maintaining spa cleanliness and ambiance, optimizing the appointment calendar, and delivering an exceptional guest experience that reflects the luxury standards of Spencer's. This role blends hospitality, sales, and operations to create a warm, polished, and memorable spa environment.
Guest Experience & Hospitality
- Greet and welcome guests with warmth, assisting with check-ins, check-outs, and service introductions.
- Provide personalized touches such as tea service, hot towels, slippers, and VIP preferences.
- Anticipate guest needs and resolve concerns to maintain a five-star experience.
- Represent the brand.
Spa Operations & Cleanliness
- Conduct daily inspections of treatment rooms, lounges, and spa amenities.
- Conduct weekly facilities' inspections of all areas of the spa in accordance with the checklist and action whenever possible.
- Maintain spa ambiance by adjusting lighting, music, and aromatherapy.
- Ensure spa areas remain clean, stocked, and organized at all times.
- Reset and restock treatment areas at the end of each shift.
Sales & Membership Growth
- Proactively promote and sell spa services, packages, memberships, and retail products.
- Educate guests on the benefits of enhancements, packages, and memberships.
- Use consultative selling techniques to meet or exceed personal and team sales targets.
- Build long-term relationships with guests to encourage repeat visits and loyalty.
Calendar Optimization & Appointment Management
- Manage and update the appointment calendar in real time to ensure maximum occupancy.
- Rebook canceled or last-minute openings quickly and effectively.
- Coordinate therapist schedules, client preferences, and internal notes for smooth operations.
Team Collaboration
- Work closely with therapists, front desk associates, and management to ensure seamless service delivery.
- Support team members during peak hours with both guest-facing and operational tasks.
- Communicate operational updates and complete end-of-shift handovers.
Benefits
- Complimentary monthly 60-minute signature spa treatment
- Employee discounts on spa products and services
- 50% reimbursement of parking fees at Spencer's designated facilities; 100% reimbursement after 1 year of continuous employment
- Professional development opportunities, including continuing education
- Supportive, team-oriented environment that values personal and professional growth
Spencer's is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical condition, genetic information, family and medical care leave status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.
Spencer's also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.
The pay range for this role is:23 - 25 USD per hour(West Hollywood, CA)
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