About Orderly Wellness
Orderly Meds is building a better, more supportive healthcare experienceone that's fast, reliable, and designed with people in mind. As a fully remote company, we've grown quickly by combining thoughtful technology with compassionate service, helping tens of thousands of patients get the care and medication they need, without the hassle.
We're a collaborative, mission-driven team working across the U.S. (and beyond!) to improve access to care at scale. With over 100 customer support agents, six pharmacy partners, and a 50-state clinical network, we're scaling fast, and looking for curious, kind, and solutions-oriented people to grow with us.
We are seeking a motivated and dependable Customer Service Team Leader to join our team. This hybrid role combines traditional warehouse responsibilities with customer-facing service and occasional driving for local deliveries or pickups. The ideal candidate will thrive in a dynamic environment, be comfortable lifting up to 50 pounds regularly, and enjoy delivering top-notch service both inside the warehouse and out in the field.
Key Responsibilities
Warehouse Operations
• Pick, pack, and ship customer orders with attention to detail.
• Maintain a clean, safe, and organized warehouse space.
Customer Service
• Assist customers with orders, returns, and general inquiries.
• Communicate professionally via phone, email, and in person.
• Resolve customer issues promptly and escalate when necessary.
• Be a liaison between the Pharmacy and the Customer Support Team
• Supervise, coach, and mentor a team of customer support representatives and specialists.
• Monitor daily support operations to ensure timely and accurate responses to customer inquiries via phone, email, and chat.
Operational Excellence
• Design and implement best practices for handling orders, prescription verification, medication refill cycles, billing inquiries, and delivery logistics.
• Collaborate with pharmacy partners, prescribers, and internal teams to ensure smooth coordination and communication.
• When needed, assist the Pharmacy with Packing and Shipping pharmaceutical products
• Assist the customer service team with expediting orders through the Pharmacy
• Create and Review weekly invoices for Customers
• Audit reporting and report information back to Customer Support Manager
• Audit customer support staff emails to customers to provide constructive feedback
• Collaborate with product and clinical teams to anticipate customer needs and improve end-to-end patient journeys.
• Ensure all communication is consistent with pharmacy regulations, privacy standards, and internal protocols.
• Research and maintain up-to-date knowledge of weight-loss and wellness medications and pharmacy workflow.
Driving & Delivery
• Perform occasional local deliveries and pickups.
• Ensure timely, accurate delivery of products while maintaining high customer service standards.
• Follow all traffic and safety regulations and maintain proper logs.
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Qualifications
• High school diploma or equivalent (GED) required.
• 2+ years experience in customer service, with at least 1 year in a leadership role.
• Previous experience in a warehouse or customer service environment preferred.
• Valid driver's license with a clean driving record.
• Ability to lift up to 50 lbs frequently throughout the shift.
• Strong communication and interpersonal skills.
• Comfortable with basic computer systems and warehouse software.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office(Outlook, Word, Excel, etc)
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Additional Requirements
• Flexible schedule availability, including some weekends or extended hours if needed.
• Ability to operate basic warehouse equipment (e.g., pallet jacks, dollies).
• Must pass a background check and drug screening.
• Analytical mindset with strong problem-solving skills.
• Ability to manage a team in a fast-paced, dynamic environment.
• Ability to multitask multiple projects/priorities
• Detail-oriented with strong organizational and documentation habits.
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Compensation & Benefits
• Competitive hourly wage
• Overtime opportunities available.
• Health, dental, and vision insurance
• Paid time off and holidays.
• Professional development opportunities
• 401 K
The pay range for this role is:20 - 25 USD per hour(Tampa, FL)
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