About Orderly Wellness

Orderly Meds is building a better, more supportive healthcare experienceone that's fast, reliable, and designed with people in mind. As a fully remote company, we've grown quickly by combining thoughtful technology with compassionate service, helping tens of thousands of patients get the care and medication they need, without the hassle.

We're a collaborative, mission-driven team working across the U.S. (and beyond!) to improve access to care at scale. With over 100 customer support agents, six pharmacy partners, and a 50-state clinical network, we're scaling fast, and looking for curious, kind, and solutions-oriented people to grow with us.

We are seeking a motivated and dependable Customer Service Team Leader to join our team. This hybrid role combines traditional warehouse responsibilities with customer-facing service and occasional driving for local deliveries or pickups. The ideal candidate will thrive in a dynamic environment, be comfortable lifting up to 50 pounds regularly, and enjoy delivering top-notch service both inside the warehouse and out in the field.

Key Responsibilities

Warehouse Operations

• Pick, pack, and ship customer orders with attention to detail.

• Maintain a clean, safe, and organized warehouse space.

Customer Service

• Assist customers with orders, returns, and general inquiries.

• Communicate professionally via phone, email, and in person.

• Resolve customer issues promptly and escalate when necessary.

• Be a liaison between the Pharmacy and the Customer Support Team

• Supervise, coach, and mentor a team of customer support representatives and specialists.

• Monitor daily support operations to ensure timely and accurate responses to customer inquiries via phone, email, and chat.

Operational Excellence

• Design and implement best practices for handling orders, prescription verification, medication refill cycles, billing inquiries, and delivery logistics.

• Collaborate with pharmacy partners, prescribers, and internal teams to ensure smooth coordination and communication.

• When needed, assist the Pharmacy with Packing and Shipping pharmaceutical products

• Assist the customer service team with expediting orders through the Pharmacy

• Create and Review weekly invoices for Customers

• Audit reporting and report information back to Customer Support Manager

• Audit customer support staff emails to customers to provide constructive feedback

• Collaborate with product and clinical teams to anticipate customer needs and improve end-to-end patient journeys.

• Ensure all communication is consistent with pharmacy regulations, privacy standards, and internal protocols.

• Research and maintain up-to-date knowledge of weight-loss and wellness medications and pharmacy workflow.

Driving & Delivery

• Perform occasional local deliveries and pickups.

• Ensure timely, accurate delivery of products while maintaining high customer service standards.

• Follow all traffic and safety regulations and maintain proper logs.

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Qualifications

• High school diploma or equivalent (GED) required.

• 2+ years experience in customer service, with at least 1 year in a leadership role.

• Previous experience in a warehouse or customer service environment preferred.

• Valid driver's license with a clean driving record.

• Ability to lift up to 50 lbs frequently throughout the shift.

• Strong communication and interpersonal skills.

• Comfortable with basic computer systems and warehouse software.

• Exceptional written and verbal communication skills.

• Proficiency in Microsoft Office(Outlook, Word, Excel, etc)

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Additional Requirements

• Flexible schedule availability, including some weekends or extended hours if needed.

• Ability to operate basic warehouse equipment (e.g., pallet jacks, dollies).

• Must pass a background check and drug screening.

• Analytical mindset with strong problem-solving skills.

• Ability to manage a team in a fast-paced, dynamic environment.

• Ability to multitask multiple projects/priorities

• Detail-oriented with strong organizational and documentation habits.

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Compensation & Benefits

• Competitive hourly wage

• Overtime opportunities available.

• Health, dental, and vision insurance

• Paid time off and holidays.

• Professional development opportunities

• 401 K

The pay range for this role is:
20 - 25 USD per hour(Tampa, FL)

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Orderly Wellness Corp

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