Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Delta Conference Centre in Guelph, ON!
Night Auditor (Overnight Shift 11 PM-7 AM)
Job Purpose:
- Welcome guests and consistently provide friendly and attentive service
- Demonstrate professionalism at all times and comply with company standards of appearance
- Maintain confidentiality of guest and proprietary information
- Process all Night Audit Reports as per company policy, prepare systems for the next day.
- Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurate
- Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
- Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
- Coordinate with Housekeeping to track and update room status in computer system
- Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
- Obtain vehicle license information and accurately record in guest’s reservation file
- Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
- Communicate with other departments to ensure guest requests are resolved without delay
- Create reservations providing information regarding special rates, packages and cancellation policy(s)
- Promote Hotel rewards program and provide details regarding membership and benefits
- Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
- Follow Health & Safety and Emergency policies and procedures
- Maintain a clean and well organized work area
- Ability to multi-task and work in fast paced environment
- Ability to work various shifts including evenings, weekends and holidays
Physical Requirements
- Lift, carry, push, pull, and place objects weighing up to 30 pounds
- Standing for extended periods of time.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office areas.
- Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
- Handling objects, products and computer equipment.
- Basic computer skills to operate various property management and reservations systems, etc.
Other:
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- Employee assistance program
- Employee discount
- Life insurance
- Parental leave
- Referral program
Please note the successful applicant will be subject to a background record check.
Compensation details: 19-20 Hourly Wage
PIa7da5ce430c3-37437-37682042
