About Emovis
At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.
Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.
We are looking to fill full-time roles.This position is on-site, for the Walk-In Center at 4501 54th Ave S, St. Petersburg, FL 33711
Job Purpose
The Walk-In Center Representative reports to the Walk-in Center Supervisor. The representative is responsible for providing exceptional service to our customers and visitors regarding tolling and violation enforcement services professionally and courteously.The representative handles purchases, returns, and exchanges while providing courteous and professional services.
Responsibilities
- Must be Bilingual in Spanish
- Responsible for greeting and providing information regarding our products and services.
- Accept cash, checks, and credit or debit card payments for items purchased; validate checks.
- Assist customers with questions or price discrepancies.
- Ensure accurate transactions by balancing the cash register at the beginning and end of each shift.
- Process returns and exchanges according to policy.
- Assist customers in locating products, resolving complaints, or providing information.
- Bag, box, and wrap purchased items.
- Ensure appropriate actions are taken to resolve customers' questions, inquiries, and concerns.
- Provide prompt, professional face-to-face service to customers and prospects on all toll services for various inquiries and customer needs while maintaining a sincere interest in customer satisfaction.
- Respond to customer inquiries and process requests on time according to established standards, paying attention to style, tone, and manner of communication.
- Anticipate and understand customer needs and determine the appropriate course of action to meet those needs.
- Communicate regularly with other departments to foster an effective team environment and ensure these areas are aware of issues that may impact their area.
- May perform other duties as assigned.
Educational Requirements
- High School Diploma or GED.
Experience Requirements
- 6 months – 1-year customer service experience
- Customer facing experience is a plus
- Proficiency in computers, including Microsoft Office
Travel Requirements
Physical Requirements/Demands
All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.
While performing the duties for this job, the employee may be required/subjected to:
- Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions.
- Standing, walking, lifting, carrying, reaching, pushing, and pulling.
- Must be able to lift 15 pounds at a time.
Competencies
- Communication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill.
- Teamwork - Work with other, adopting collaborative and positive relationships to achieve common goals.
- Change - Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals.
- Results - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results.
- Leadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment.
- Strategic Mindset - Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions.
Why Work with Us
Reward & Recognition
We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.
Be Part of Something Big
What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.
Flexible Work Schedule
Where possible, we'll help you work when you need to, because life happens.
Everyone Has a Voice
Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.
Room to Grow
Learning is built into every role here. You'll get mentorship and take ownership.
Make Your Move
Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.
All-Inclusive
Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.
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