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Commercial Response Representative
Commercial Solutions – Smithfield, RI
The Commercial Response Representative (CRR) serves as the first point of contact for Business-to-Business customers and vendors and will be responsible for handling requests received via telephone, email, website, utilizing systems to initiate and complete service orders and required follow-up communication supporting our contractual service level agreements. CRR’s may be required to work in one or multiple client specific teams over various customer contact channels, and systems using their preferred communication method of choice and will respond within contractual service level to customer inquiries in a professional, effective, and efficient manner by listening to the problem or request and then executing the process by applying knowledge and utilizing all necessary resources. The CRR is expected to consistently provide excellent customer service to accounts, as well as represent customer needs and goals within the organization to ensure quality standards are met. CRR’s retain “ownership” of a client’s request until it is completed, and the client has been informed of resolution and confirms their satisfaction.
Successful CRR’s possess the following skills:
- Sense of Urgency and Responsiveness
- Follow Up and Attention to Detail
- Outstanding Communications skills
- Strong Computer Skills (Keyboard Skills, Microsoft Windows Suite, Website Navigation)
Preferred experience:
- Facility Maintenance / Facilities Experience
- Dispatching / Vendor Coordinating
- Commercial Call Center/Customer Service Experience/Project Coordination
- B2B Inbound & Outbound Call Center Experience
Required experience:
- Inbound & Outbound Call Center Experience
- 1 Year of Customer Service Experience
Required education: High school or equivalent
Compensation details: 1-1 Hourly Wage
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