Secretary/Office Assistant Patient Advocacy
Position Summary
Responsible for providing office assistance (scheduling, patient greeting, prescription/insurance management) to the Outpatient Rehabilitation department.
Essential Functions and Responsibilities Include the Following:
- Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
- Performs office assistant and secretarial functions for the department, including but not limited to, greeting patients, checking them in, and communicating their arrival to the clinical staff.
- Schedules new and follow-up appointments in EPIC through effective collaboration with clinicians.
- Collects co-payments.
- Creates and maintains patient files and assists with copying, scanning, and faxing documentation, prescriptions to facilities and agencies on behalf of patients.
- Assists with insurance authorizations and prescription management.
- Acts as an ambassador for the department and projects a positive image.
Education & Experience Requirements
High School Diploma/GED
College or Business (Secretarial) School graduate preferred Minimum 1-3 years experience
Core Competencies
- Ability to speak, write, understand and communicate in Englishlanguage
- Perform multiple duties in a high volume area
- Efficiently balance visitors, phone callers, and secretarial duties
- Ability to deal professionally and efficiently with all staff and all levels of management and external constituencies Self-starter, self-motivated and ability to work without supervision
- Flexible, organized and able to set priorities
- Excellent communication skills.
- Exhibit courteous, cooperative and professional attitude at alltimes
- Retains composure under stress
Physical/Mental Demands/Requirements & Work Environment
- May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.
- Must be physically able to sit for extended periods of time
- Must be able to perform word processing/computer work and use of transcription equipment for extend periods of time
- Use of hand coordination and finger dexterity
- Able to move quickly throughout the work environment and the hospital.
- Must have the ability to concentrate for extended periods of time and with distractions
- Perform repetitive functions
- Ability to read and follow written and verbal instructions
- Ability to follow through on assignments without supervision
- Ability to take initiative and be creative with workflow
- Ability to communicate effectively, create form documents and compose correspondence.
- Ability to monitor flow of traffic (visitors, meetings, phone calls) and assess priorities
- Ability to assess telephone calls as to their importance and refer to appropriate person, department or resource.
Primary Population served
All populations
PI635a31b31909-37437-38593889
