Patient-focused, service-oriented, representative of the practice and health system.
Greets patients and visitors in a courteous and professional manner, fostering a welcoming environment. Promptly answers calls in a courteous and professional manner, assisting patients, answering general questions, providing practice information, and transferring callers or referring questions to the appropriate parties. Maintains a professional appearance and attitude, and an orderly, clean workspace to create a positive impression on patients and visitors. Protects patients’ privacy by maintaining confidentiality of medical, personal, and financial information. Coordinates patient interpretive services, accommodates patient disabilities, and readily assists patients with completion of forms.
Optimizes patient appointment scheduling by utilizing the provider template in concert with practice protocols. Routinely monitors appointment confirmations and cancellations to update schedules and fill appointment vacancies.
Leverages electronic medical record/patient portal/appointment reminders software/other approved system software tools to accurately create new patient accounts and to update existing accounts; verify eligibility and benefits; process referrals; collect and enter patient payments due at time of service; and label, file, and route incoming paper or electronic documents. Ensures proper authorizations have been obtained for patient visits and services, and requests authorization for visits as necessary.
Receives and distributes mail, fax, and deliveries in accordance with practice protocols. Assists in numerous clerical tasks, and provides administrative support to the Practice Manager. Uses interpersonal skills to work effectively within the practice team, establish good working relationships with coworkers and business partners, and provide a positive experience for patients and visitors.
