About the Role
We are looking for a Technical Implementation Manager with experience in the healthcare space and who is passionate about delivering products that make patients and health systems' lives easier. This person will take on the exciting role of managing the implementation of multiple pieces of innovative technology, all a part of Fabric's growing platform. You will be responsible for leading implementations, gathering requirements from customers, and helping them determine the best configuration options. In this role, you will play a key part in our strategy of delivering robust, configured solutions to our customers, flexing your exceptional organizational skills while also utilizing your critical thinking and creativity to solve complex challenges.
What You'll Do
As an Implementation Manager, you will be the key driver of project success from deal close to go-live. Your primary responsibilities will include:
- Project & Timeline Management: Manage several concurrent product implementations from deal close to solution delivery / go-live and stabilization. You will modify and manage the overall project timeline, ensuring that the go-live date is projected as accurately as possible.
- Client & Internal Coordination: Oversee deliverable execution and timelines for all internal resources (e.g., analysts, engineers, QA) assigned to your projects. You will also manage all internal and external communication throughout the entire project lifecycle.
- Leading the Requirement Gathering Phase: Take full responsibility for gathering all necessary product requirements for implementation projects. This includes:
- Following up with the sales engineer to clarify the project's scope.
- Defining a plan for gathering requirements from the client, and consulting with internal teams (engineers, product managers, clinical support) to confirm what needs to be gathered.
- Creating the plan and process with the client to collect these requirements, potentially through a series of meetings or emails.
- Sourcing best practices and lessons learned from previously delivered solutions to advise customers on their requirements.
- Ensuring all intake forms and requirement-gathering forms are completed and handed off to the appropriate teams for execution.
- If there are gaps identified by the build teams, you will take the initiative to collaborate with the build team and customers to identify and fill these gaps.
- Monitoring the Build and Managing Communications: Oversee the build portion of the implementation to ensure it stays within the scheduled timeline. If a project timeline is at risk or inaccurate, you will take the initiative to proactively manage all communication with customers.
- Testing & Go-Live: Conduct a high-level review of created test plans by the QA team to ensure all customer requirements are being tested. You will also facilitate client UAT and get answers for customers from internal teams as needed.
- Post Go-Live Management: Create a plan for check-ins immediately post go-live with clients, coordinate with the analytics team and client partners for post-go-live reporting, and hand over the project to the Customer Success and Support team to manage the ongoing relationship.
Why You Might Be a Good Fit
- You are a highly organized and detail-oriented project manager who can create structure in complex or ambiguous situations.
- You have a passion for delivering products that make patients' and health systems' lives easier, and you're excited about contributing to Fabric’s mission.
- You possess excellent client-facing communication skills, and are driven to provide the best possible experience to our clients.
- You are a quick learner with a deep curiosity to learn the ins and outs of a product's capabilities.
- You are a creative and critical thinker, comfortable with problem-solving and guiding clients toward the best solutions for their needs.
- You are comfortable working in a fast-paced, unstructured environment.
This Might Not Be The Right Fit If...
- You prefer a highly structured role that doesn't require you to create processes or define project plans from scratch.
- You are not comfortable with the dual responsibility of both managing a project and serving as a technical consultant to a client.
- You are not passionate about the specific intersection of healthcare, technology, and project management.
- You are not comfortable working with many internal and external stakeholders to drive a project to completion.
Your Qualifications
- Bachelor’s degree in business, IT, or other related field.
- 2-4 years of experience or training managing complex implementations (preferably in the software or healthcare space).
- 2-4+ years of experience or training leading complex projects (as the "Project Manager" role).
- Demonstrated ability to work with clients, defining, and gathering project requirements, preferably for software implementations.
- Demonstrated ability to summarize technical requirements into clear, layperson's terms.
- Demonstrated ability to build strong relationships with clinical and technical (IT) stakeholders from a client team.
- Exceptional client-facing communication skills.
- Highly organized, detail-oriented, and able to create structure in complex situations.
- A quick learner with deep curiosity to learn a product’s capabilities.
- Passionate about and excited to contribute to Fabric’s mission.
Bonus Points
- Some experience working on projects that involve setting up healthcare-specific data transfers, including but not limited to HL7 & FHIR integrations.
The national pay range for this role is $90,000.00 – $110,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.
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