We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today's business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution.
About The Role
We are seeking a dedicated and enthusiastic Digital Customer Service Representative to join our Customer Support team. This full-time, hourly role is designed for an individual who excels at providing outstanding support and assistance to customers through various digital platforms. In this position, you will play a key role in ensuring our customers receive timely and effective resolutions to their inquiries while promoting a positive customer experience.
What You'll Do
- Respond to customer inquiries via email, chat, and social media in clear and professional English.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues in a timely and empathetic manner, escalating complex inquiries when necessary.
- Maintain detailed and accurate records of customer interactions using our customer relationship management (CRM) software.
- Identify patterns in customer feedback and communicate potential improvements to the team.
- Collaborate with internal teams to ensure comprehensive and effective issue resolution.
- Remain up-to-date on company updates, product changes, and industry trends to deliver informed responses.
- Participate in training sessions and team meetings to continuously improve skills and contribute to team success.
Qualifications
- Proficiency in English, with excellent written communication skills.
- A high school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
- Proven experience in a customer service role, preferably in a digital environment.
- Strong problem-solving skills with the ability to remain calm and professional under pressure.
- Comfortable using CRM tools and proficient with basic computer applications.
- Ability to manage multiple tasks and prioritize effectively.
- A positive attitude, strong interpersonal skills, and a customer-focused mindset.
- Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:20.11 - 34.91 USD per hour(Remote (Harrisonburg, Virginia, US))
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