About FlexGen
Based in Durham, N.C., FlexGen is an innovative software and services provider in the global energy storage sector. At the forefront of the energy transition, FlexGen leverages decades of engineering and software expertise to help shape the future of sustainable power both in the United States and globally. FlexGen's HybridOS™ software seamlessly integrates with any hardware vendor and with both traditional and renewable power sources. Our advanced analytics and AI-driven insights enable energy storage owners to effectively deploy diverse power market strategies and integrate various generation forms, enhancing grid stability and increasing economic returns. With 1.5M hours of runtime and 8 GWh of energy storage systems managed with HybridOS™, FlexGen provides field-tested software and services solutions that are trusted by the most technically and commercially demanding developers, utilities, government agencies, and industrial companies in the world.
Position Description:
As an Asset Manager on FlexGen's Lifecycle Solutions team, you will play a key role in overseeing and optimizing the availability and performance of battery energy storage systems (BESS) under long-term service agreements (LTSA). This role blends technical expertise with asset management responsibilities, ensuring energy storage assets operate reliably, efficiently, and profitably for FlexGen's customers.
You will collaborate with internal teams, OEMs, and customers to monitor performance, coordinate maintenance, resolve issues, and continuously improve system availability. The ideal candidate will have a strong background in asset management, BESS technologies, and technical operations, with a passion for delivering high-quality service and driving customer satisfaction.
Major Job Responsibilities:
1. Lifecycle Management:
- Oversee the post-commissioning lifecycle of BESS assets, ensuring all LTSA requirements are met
- Ensure battery storage systems are operating optimally by collaborating with OEMs, internal teams, and field personnel to resolve hardware and software issues
- Coordinate repairs, maintenance, and field services to minimize downtime and maximize system availability
- Coordinate software updates and configuration changes with internal software teams and customers
- Develop and manage preventative maintenance plans to enhance asset longevity and reliability.
- Manage and monitor spare parts inventory, coordinating with supply chain teams to ensure timely procurement and availability
- Lean/Continuous Improvement: Apply Lean principles and continuous improvement methodologies (e.g., Kaizen, standard work, RCCA) to streamline maintenance workflows, eliminate waste, and enhance overall asset performance and customer satisfaction
2. Asset Performance Optimization:
- Drive uptime, availability, and performance for customer energy storage assets
- Collaborate with Performance Engineering to analyze system data, identify performance trends, and implement efficiency improvements
- Proactively monitor high-priority issues, ensure timely resolution and minimizing customer impact
3. Customer and Stakeholder Management:
- Serve as the primary point of contact for customer asset performance, providing regular updates on availability, maintenance schedules, and issue resolution
- Build strong customer relationships through transparency, dependability, and responsiveness
- Coordinate outages, maintenance, and site access with customers and field teams to minimize disruptions
- Coordinate with OEMs, vendors, supply chain, and field service teams to manage warranty claims, align on issue resolution, and recover costs, while driving improvements in asset reliability and customer support
4. Reporting and Documentation:
- Maintain accurate and detailed asset management records, including maintenance activities, key performance indicators (KPIs), and system health reports
- Leverage CMMS and Salesforce to track site issues, monitor progress, and provide regular updates to customers
- Monitor and manage maintenance-related costs, identifying opportunities for efficiency improvements and cost savings
- Support internal and customer-facing performance reviews by providing data-driven insights
Position Requirements:
- Bachelor's degree or 5+ years of experience in asset management, operations, or technical services, preferably in BESS, renewable energy, or power systems
- Strong understanding of BESS technology, energy storage systems, and grid operations
- Proficiency in using Salesforce or other CMMS software for issue tracking and reporting
- Excellent communication skills with the ability to interface effectively with customers, field teams, and internal stakeholders
- Strong analytical skills to interpret system data and drive performance improvements
- Ability to manage multiple high-priority issues concurrently and deliver results under pressure
- Ability to travel up to 10% of the time
FlexGen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FlexGen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
FlexGen expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
To the extent permitted by law, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.
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