Support TechnicianSalary Range: $25.81 — $35.60
Pay rates are determined based on experience and internal equity.
Position Summary:
The Support Technician reports to the Director of Information Systems.
Responsible for providing front-line technical support to end-users, addressing hardware, software, and system issues. The Support Technician ensures timely resolution of IT service requests while maintaining a high level of customer satisfaction. Works well under stress or tight deadlines and provides excellent communication to ensure a positive user experience.
District Responsibility:
- Supports the District mission and values.
- Demonstrates respect, professionalism, and courtesy to all patients, visitors, other providers, and co-workers, as delineated in the LVMC “Commitment to Care.”
- Constantly use C-I-CARE principles when communicating with others.
- Participates in performance improvement activities.
- Engages in ongoing professional development.
Position Duties/Responsibilities:
- Serve as the first point of contact for IT-related issues, including hardware, software, and network troubleshooting.
- Respond to and resolve service requests in a timely manner, escalating complex issues as needed.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist with onboarding/offboarding tasks, including setting up user accounts and permissions.
- Maintain accurate documentation of issues and resolutions in the ticketing system.
- Provide guidance and training to end-users on technology use and best practices.
- Collaborate with IT staff to ensure seamless operations and effective issue resolution.
Position Qualifications:
- Education: High school diploma or equivalent (required); Associate’s degree in IT or related field (preferred).
- Experience: 1+ years of experience in IT support or related role.
- Certifications: CompTIA A+ or similar (required).
- Skills/Ability:
- Strong technical skills in managing healthcare applications.
- Ability to lead a team and manage projects effectively.
- Excellent communication and problem-solving abilities.
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