About Broadvoice | GoContact
At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.
Our holistic approach to CX sets us apart in the market. We don't just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.
Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you're in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.
POSITION SUMMARY
We are seeking a passionate and detail-oriented Sr. Human Resources Business Partner to join our HR team in Los Angeles. This role will focus on supporting HR operations, ensuring compliance with U.S. labor laws, and maintaining a positive employee experience. This is a hybrid role, requiring two days in our Northridge, CA office and three days remote work.
KEY RESPONSIBILITIES
Employee Relations & Manager Support
- Serve as the first point of contact for managers and employees in assigned client groups.
- Provide coaching and guidance on employee relations, performance management, and team development.
- Lead investigations and resolution of employee issues in partnership with leadership and Legal.
Compliance & Policy
- Maintain and update the employee handbook and ensure compliance with federal, state, and local employment regulations.
- Manage compliance activities including I-9 verification, EEO reporting, wage & hour reviews, and employment eligibility checks.
- Partner with Payroll & Benefits Manager on leave administration and accommodations, ensuring compliant processes and smooth employee experiences.
Compensation & Rewards
- Support annual compensation reviews, promotion cycles, and equity refresh processes.
- Partner with Finance and leadership on headcount planning, cost modeling, and compensation reporting.
- Ensure compliance with pay transparency requirements and monitor pay equity.
Employee Experience & Engagement
- Partner with leadership on engagement survey action planning.
- Support culture-building, wellness, and recognition initiatives.
- Collaborate with the L&D function on manager enablement and employee development initiatives.
HR Operations (Transitional)
- Process job changes, promotions, and other employee lifecycle transactions in Rippling.
- Ensure employee data accuracy and documentation compliance.
- Support HR reporting and workforce metrics until the HRIS/Ops function is established.
QUALIFICATIONS
- Bachelor's degree in Human Resources, Business Administration, or related field (Master's degree or HR certification such as PHR/SPHR or SHRM-CP/SCP preferred).
- 7+ years of progressive HR experience, with at least 3 years in an HR Business Partner or Sr. HR Generalist role supporting U.S.-based employees.
- Deep knowledge of federal, state, and local labor laws (California employment law experience strongly preferred).
- Proven success in employee relations, investigations, performance management, and manager coaching.
- Hands-on HRIS experience managing employee data, workflows, and reporting (Rippling experience a plus).
- Experience partnering cross-functionally with Legal, Finance, and Payroll/Benefits teams.
- Demonstrated ability to manage change, support organizational design, and build engagement initiatives.
- Excellent interpersonal, communication, and problem-solving skills; able to influence at all levels of the organization.
WHY BROADVOICE
🚀 Grow Your Career
Whether you're interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.
🏡Enjoy Flexibility
We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.
🤝 Community & Culture
Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.
🌟 Make an Impact
With us, your ideas are heard, and your work is meaningful. As a member of our team, you'll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice's future.
Are you ready to join a passionate and talented team to build the future of Broadvoice?
If you're a strategic thinker, a collaborative, and have a talent for driving impactful results, we'd love to meet you! Apply now to become part of a forward-thinking company that's growing and empowering its people across all roles and departments.
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