About Vermeer Southeast
Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. In 2018 VSE became a 100% employee-owned company.
“From the beginning, we wanted the culture of Vermeer Southeast to be based on the biblical principles of honesty and integrity. We wanted to be fair about everything, treat our employees well, and treat our customers well.”
Merle Den Besten and Mel Bokhoven
Vermeer Southeast Co-founders
About the role
Vermeer Southeast is currently seeking an experienced Service Manager to organize and coordinate the operations of the service department by leading a team that provides exceptional customer experience and ensures successful selling of all available service hours.
What you'll do
People Leadership and Development
- Attract, select, and develop high caliber talent from within or outside the business.
- Ensure that employees are available for key positions by anticipating and planning for the future staffing needs.
- Effectively manages staff through active performance management and implementation of a meaningful development process.
- Ensure complete utilization of all available staff training tools.
- Build a strong team which fosters collaboration and open communication through an inclusive environment.
Customer Satisfaction
- Interact with all contacts in a caring, professional, courteous, and timely manner.
- Build and maintain customer relationships.
- Provide needed service solutions that address customer concerns and enhance customer experience.
- Ensure quotes for service and costs to internal and external customers are completed promptly.
- May load and unload equipment.
Marketing/Sales
- Lead a team that markets Vermeer products and services by soliciting customers through applicable sales strategies.
- Call on potential and existing customers for the purpose of increasing customer base, maintaining current customers and increasing sales.
Department Management
- Analyze existing shop time and space, customer demand and market share trends to maximize department's full profit potential.
- Coordinate and ensure needed services are completed on time.
- Keep current on knowledge of service bulletins and equipment updates.
- Keep updated on service warranty issues, files and tracks claims and ensures proper credit is given to dealership.
- Provide necessary weekly and monthly department reports.
- Ensure necessary shop supplies are on hand.
- Ensure shop facility and equipment yard is well maintained, clean, safe, and secured.
- Ensure department safety standards and documentation is maintained.
Qualifications
- Graduation from high school, GED equivalent, or equivalent in-service operations and labor selling at the management level. College degree a plus.
- One (1) year leadership experience with demonstrated communication and leadership skills.
- Previous Industry experience.
- Ability to clearly communicate as well as understand read and follow verbal and written instructions.
- Must be able to multi-task and be detailed orientated with demonstrated follow through and organizational skills.
Benefits offered
- Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
- Health insurance
- Dental and Vision plan
- Flexible Spending Accounts (FSA)
- Company Paid Telehealth Program - MediOrbis
- 401K Retirement Plan
- Paid Holidays & Vacation
- Others
We are a Drug Free Workplace and an Equal Opportunity Employer
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