SPECIFIC DUTIES AND RESPONSIBILITIES
· Maintains a current on-call schedule for all physicians and hospital departments. Updates as necessary.
· Verifies Hospitalist charges and posts them to patients’ accounts.
· Maintains an accurate and up-to-date listing of all physicians in the Caregiver Master.
· Develops and maintains Policies and Procedures for Registration Department, including Scheduling, for ISO compliance.
· Schedules work duties for Control Desk and Out Patient employees.
· Ensures that employee evaluations are completed in an accurate and timely manner, reviewed with the Director of Patient Financial Services and discussed with the employee. Completes Face Sheets and labels for all Nursing Stations.
· Verifies all outside billing.
· Fills in for other positions as needed (Control Desk and Outpatient Admissions). As such, admits patients and completes all paperwork using Paragon, including face sheets, labels.
· Maintains current list of in house patients and ER Logbook
· Determines charges and charge codes on Emergency Room patients and Outpatients.
· Collects payments. Posts and batches charges and payments.
· Operates switchboard and paging system.
· Operates all control panels at Control Desk and reports problems to designated areas.
· Keeps working area clean and in order.
· Disposes properly of confidential material as written policy and procedure.
· Maintains complete knowledge of duties required in the safety of patient and co-workers (Fire, Accident Prevention, Safety, Infection Control, Disaster, and Hazard Communication Programs).
· Functions within the policies, procedures, philosophy, and mission of Cannon Memorial Hospital, including Standards of Behavior and Code of Conduct.
· Serves on hospital committees as assigned. Actively Participates in Performance improvement activities.
EDUCATION/QUALIFICATIONS
The following qualifications are the minimum requirements necessary to adequately perform this job. However, any equivalent combination of experience, education and training which provides the necessary knowledge, skills and abilities would be acceptable, subject to any legal and/or regulatory requirements.
· Education and formal training: High school diploma. Clerical experience and knowledge of medical terminology preferred.
· Work experience: One year Control Desk experience.
· Knowledge, skills and abilities required: Some knowledge of general office work and public contact preferred. Typing skills, minimum 50 words per minute. Ability to budget time and assess urgent situations. Previous data entry work helpful. Demonstrated leadership and desire to manage people and processes.
