CHS MEMBER SERVICES REPRESENTATIVE
QUINCY-IL-62301-United States
PAY RATE: $23.55–$35.33
BASED ON RELEVANT EXPERIENCE
COMPETITIVE BENEFITS
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- 403b + matching
- Up to 4 weeks paid time off in first year
- Onsite childcare - Quincy location
- 24/7 Wellness Center access
- Educational assistance opportunities
JOB SUMMARY:
Current Health Solutions (CHS)/Blessing Member Service Representative will assist in creating an excellent experience for members and their providers. The primary responsibility of this position is to respond to member’s and provider's inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members.
This position will also work collaboratively and cross functionally with other areas of the health system on business development projects.
This position will be 50% customer support and 50% business development.
This position requires full understanding and active participation in fulfilling the Missions of Blessing Health Systems. ICARE standards must be demonstrated. Adherence to Code of Conduct and other policies is required.
JOB QUALIFICATIONS:
Education/Training/Experience:
REQUIRED:
- Bachelor’s Degree or 5 years of Healthcare/Insurance experience
- Proficient in Microsoft Office products
- Excellent verbal and communications skills
- Strong analytical skills
- Customer/Patient service experience
PREFERRED
- Sales Experience​​​​​​
- Insurance experience or State of Illinois Insurance License preferred or willing to attain. ​​​​​​​
Pay Status:
EEO Statement: Blessing Health System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blessing Health System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Blessing Health System expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Blessing Health System's employees to perform their job duties may result in discipline up to and including discharge.
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