Medical Secretary/ Receptionist
Plymouth-NH-03264-United States
Medical Secretary/Receptionist Speare Specialty Practices at Meredith
General Summary:
Assume responsibility for all tasks required at the front desk, assisting patients and the physician as needed. Responsible for check-in and check-out of patients and answering incoming calls and scheduling patient appointments and diagnostic studies at Meredith. Responsible for processing and submitting all authorizations and referrals for Speare Specialty Practices at Meredith as needed.
Essential Job Functions*:
- Schedule follow up patient appointments for all specialty practices including OBGYN, Orthopaedics, General Surgery, Sleep Medicine, and Pediatrics.
- Responsible for validating and updating patient demographics and insurance upon check in.
- Validate and scan patient insurance cards
- Verify patient insurance eligibility and work with patient access to ensure that all patient and insurance information is complete and accurate and that referrals are on file and up-to-date as indicated by the patient's insurance policy
- Collect insurance co-pays and self-pay payments
- Schedule and prior authorize diagnostic studies, consultations and referrals with other physicians as directed by the physician provide- copies of necessary documentation for these appointments.
Other Duties:
- Screen and process all incoming calls and schedule patient appointments.
- Return phone messages to patients, insurance companies and other facilities as directed.
- Run missing charges report at end of each day, task to provider, print next day’s patient schedule.
- Run claim edit and unapplied credit reports at the end of each day, process and batch out daily settlements.
- Print credit card report, reconcile the machine daily, forward copies to the appropriate personnel.
- Copy and forward medical record requests upon receipt of appropriate release of information.
- Process, scan and file incoming, outgoing and interdepartmental correspondence, diagnostic reports, pathology reports and other associated paperwork to their designated areas.
- Comply with hospital and departmental policies, procedures, regulations and standards as related to job.
- Demonstrate hospital’s stated mission and values of teamwork, respect and communication with co-workers, patients, families and visitors.
- Actively and appropriately participate in problem-solving identification and resolution, both intra- and inter-departmentally.
- Meet department customer service standards and strive to enhance the level of customer service provided.
Qualifications:
Required: High School Graduate
Preferred: Associates degree or certification
Work Experience
Required: Prior experience in a medical office
Preferred experience in medical office processing authorizations and referrals
- Licensure/Certifications/Registrations
Preferred: Knowledge of insurance authorizations and referrals
Required:
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- Typing and computer skills necessary
- Ability to effectively communicate verbally and in writing
- Must be able work independently
Preferred:
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- Experience with electronic medical record system and navigating insurance carrier websites for benefits, eligibility, obtaining authorizations and referrals. Must be able to navigate websites with efficiency and proficiency.
- Medical Terminology
- Knowledge of insurance policies and guidelines, confidentiality policies and procedures.
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