TELECOMMUNICATION OPERATOR
JONESBORO-AR-72401-United States
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JOB REQUIREMENTS
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Education
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High school diploma or GED preferred.
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Experience
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At least three months experience in a call center, hospital switchboard, or customer service role preferred. Medical terminology preferred. Proficiency with computers and technology.
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Physical
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JOB SUMMARY
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The Telecommunications Operator serves as the primary point of contact for incoming and outgoing communications within the hospital and affiliated facilities. This position supports daily operations by managing high-volume telephone traffic, coordinating on-call personnel notifications, and providing timely and accurate information to internal and external customers. Operators are responsible for switchboard and call center functions, including answering and routing calls, overhead paging, emergency notifications, and escalation processes according to hospital standards. The Operator must maintain strong computer and technology skills to navigate multiple software platforms, including electronic medical records, communication tools, and directory systems.
PIfdd42a11bea3-37437-38467953
