SWITCHBOARD OPERATOR
Chicago-IL-60290-United States
GENERAL SUMMARY/BASIC PURPOSE OF JOB:
• Operates cord switchboard to relay incoming, outgoing, and interoffice calls by performing the following duties.
Essential Functions and duties:
• Accurate and timely receipt and transfer of all calls and to announce all necessary codes.
• Operates console to receive, route and/or transfer a high volume of calls.
• Operate paging equipment to receive, route and transmit messages to appropriate personnel. • Receives, logs, notifies departments and distributes faxes internally.
• Provides faxing both internal and external. Receives, logs, notifies departments and distributes faxes internally.
• Transmits via telephone all mailgrams and telegrams as requested by departments. Maintains a copy in the logbook with the confirmation number.
• Receive and maintain daily and monthly on-call schedules.
• Responds immediately and accurately to all alarms and follows appropriate procedures.
• Provides proper response to all Codes and logs appropriately in the Code logbook.
• Maintains established procedures concerning quality assurance for Code Blue procedures. • Demonstrates knowledge of safety codes, alarm systems and the proper procedures relating to them.
• Knowledge on use of the internal phone and paging system.
• Performs all other duties as assigned.
MINIMUM Education:
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- High School diploma or equivalent.
MINIMUM WORK EXPERIENCE:
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- Must be able to read, write and understand English.
- Bilingual English/Spanish.
- Previous related experience highly desired.
Excellent verbal communication skills as well as customer service skills essential.
PI51b87a500c22-37437-38444323
