We're AutoSavvy, and we've been selling branded title vehicles across the United States since 2005. We're the source for savings for tens of thousands of savvy used car shoppers. With thousands of cars, trucks, vans, and SUV's to choose from we have a vehicle that will fit your needs and your lifestyle.
About The Role
As a Call Center Representative (Offsite) within our Customer Support department, you will play a key role in providing exceptional service to our customers while working remotely. This full-time, hourly position allows you to be the first point of contact for customers, resolving inquiries, addressing concerns, and ensuring a positive customer experience all from the comfort of your own space. If you thrive in a fast-paced environment, are fluent in English, and are passionate about delivering excellent customer service, this opportunity is for you.
What You'll Do
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer inquiries, complaints, and requests in a timely manner.
- Maintain detailed and accurate records of customer interactions in the system.
- Collaborate with team members and escalate complex issues when necessary to ensure resolution.
- Achieve performance metrics such as customer satisfaction, call resolution time, and response quality.
- Stay informed about updates and changes in company products or services.
- Maintain a quiet and professional workspace suitable for call handling.
Qualifications
- Previous experience in customer service or a call center environment is preferred.
- Fluency in English with excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Strong problem-solving skills and a customer-first mindset.
- Proficiency using call center software, CRM tools, and basic computer applications.
- Reliable internet connection and a suitable remote work setup.
- Flexible availability to work assigned shifts, including evenings or weekends if needed.
- High school diploma or equivalent; additional certifications in customer service are a plus.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:18.71 - 37.90 USD per hour(Remote (Topeka, Kansas, US))
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