We're AutoSavvy, and we've been selling branded title vehicles across the United States since 2005. We're the source for savings for tens of thousands of savvy used car shoppers. With thousands of cars, trucks, vans, and SUV's to choose from we have a vehicle that will fit your needs and your lifestyle.
About The Role
We are seeking a dedicated and professional Offsite Client Service Representative to join our dynamic Customer Support team. In this full-time, hourly role, you will be the primary point of contact for our customers, ensuring their needs are met promptly and effectively. As a remote representative, strong communication skills and a commitment to delivering an excellent customer service experience in English will be crucial to your success. If you thrive in a fast-paced environment and are passionate about helping others, we want to hear from you!
What You'll Do
- Provide timely and accurate responses to customer inquiries via phone, email, or chat.
- Address and resolve customer issues while maintaining a high level of professionalism and empathy.
- Collaborate with internal teams to identify solutions to customer challenges.
- Document and update customer records thoroughly and accurately in our systems.
- Proactively follow up with clients to ensure their satisfaction and address any lingering concerns.
- Assist with troubleshooting product or service issues and escalate matters as needed.
- Stay up-to-date on company products, services, and policies to provide insightful and effective support.
- Contribute to continuous improvement efforts by sharing customer feedback and suggestions for enhancements.
Qualifications
- Fluent in English, with excellent verbal and written communication skills.
- Previous experience in customer service or a similar client-facing role.
- Reliable internet connection and a quiet, distraction-free workspace for remote work.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to manage multiple tasks effectively and prioritize workload.
- Familiarity with customer support software or CRMs is a plus.
- Team player with the flexibility to adapt to changing priorities.
- High school diploma or equivalent; further education is a bonus.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:23.41 - 41.60 USD per hour(Remote (Cupertino, California, US))
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