We're AutoSavvy, and we've been selling branded title vehicles across the United States since 2005. We're the source for savings for tens of thousands of savvy used car shoppers. With thousands of cars, trucks, vans, and SUV's to choose from we have a vehicle that will fit your needs and your lifestyle.
About The Role
As a Telecommute Telephone Support Agent, you will be a crucial member of our Customer Support team, working full-time from the comfort of your home. You will serve as the first point of contact for our customers, providing exceptional support and ensuring their satisfaction in line with our company's high standards. This is an hourly position that demands professionalism, excellent communication skills, and a passion for delivering top-notch customer service in English.
What You'll Do
- Respond to incoming customer inquiries over the phone, addressing their questions, concerns, and product or service issues.
- Provide clear, accurate, and empathetic communication to ensure customer satisfaction.
- Troubleshoot and resolve issues efficiently, escalating complex cases to senior team members when necessary.
- Document customer interactions and maintain up-to-date records of conversations in our customer database.
- Adhere to company policies, procedures, and quality standards for handling customer queries.
- Collaborate with team members and other departments to streamline processes and enhance the customer experience.
- Maintain a quiet and professional workspace suitable for telephone-based support.
Qualifications
- Proven experience in a customer support or call center role is preferred.
- Fluent in English with exceptional verbal and written communication skills.
- Able to work independently in a remote environment with strong time-management skills.
- General computer proficiency, including familiarity with CRM tools and call center software.
- Strong problem-solving skills and the ability to handle challenging customer interactions with patience and professionalism.
- Reliable internet connection and telephone equipment for work-from-home setup.
- Availability to work full-time, flexible hours, and meet hourly expectations.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:19.20 - 34.19 USD per hour(Remote (Bangor, Maine, US))
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