Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs.
About The Role
We are looking for a dedicated and customer-focused Bilingual Customer Support Representative to join our team. This full-time, remote position provides an exciting opportunity to assist and engage with our diverse customer base in solving their queries efficiently. As a key member of the Customer Support department, you will interact directly with customers, upholding our commitment to excellent service. Proficiency in English and an additional language is essential for this role, as it requires clear and effective communication across multiple audiences.
What You'll Do
- Deliver exceptional customer support via email, chat, and phone in both English and one other language.
- Identify, troubleshoot, and resolve customer inquiries while ensuring prompt resolutions.
- Provide thorough and accurate information regarding our products, services, and policies.
- Document customer interactions and escalate complex issues efficiently to the appropriate team.
- Collaborate with team members to identify recurring customer issues and contribute to process improvements.
- Maintain a professional and empathetic attitude while representing the company.
- Meet and exceed performance metrics, such as response times and customer satisfaction ratings.
Qualifications
- Fluency in English and at least one additional language is required.
- Previous experience in a customer support or client-facing role is preferred.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently in a remote, fast-paced environment.
- Proficiency in relevant computer applications and CRM systems is a plus.
- Flexibility to work various shifts, including possible evenings and weekends, based on customer needs.
NOTE: MUST BE AUTHORIZED TO WORK IN UNITED STATES.
The pay range for this role is:23.19 - 35.60 USD per hour(Remote (Oakland, California, US))
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