Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs.
We are seeking a proactive and empathetic Remote Phone and Email Chat Support professional to join our Customer Support Team. This full-time, hourly position is designed for passionate problem solvers who can deliver exceptional service through phone and email interactions. You will play a key role in ensuring that customer inquiries and concerns are resolved efficiently while maintaining a positive and friendly demeanor. As part of a dynamic remote team, your ability to communicate effectively in English and adapt to customer needs will make a real impact on our company's success.
Responsibilities
- Respond promptly to customer inquiries via phone and email with a focus on delivering exceptional service.
- Resolve customer concerns by providing accurate information, troubleshooting issues, and following up as needed.
- Document all customer interactions in the company's CRM system to ensure records are accurate and up-to-date.
- Collaborate with internal teams to escalate and resolve more complex issues when required.
- Identify patterns or recurring issues from customer feedback and provide recommendations to improve processes.
- Maintain a friendly and professional tone throughout all customer interactions.
- Meet or exceed team performance metrics and contribute to overall support goals.
- Stay updated on company products, services, and policies to deliver accurate and consistent information to customers.
Qualifications
- Fluent in written and spoken English with excellent communication skills.
- Previous experience in customer service, phone support, or email/chat support roles preferred.
- Ability to work independently in a remote setup while managing time efficiently.
- Proficient with CRM tools and standard office software (e.g., Microsoft Office, Google Workspace).
- Strong attention to detail and problem-solving skills.
- Empathy and patience in handling customer inquiries and complaints.
- Flexibility to adapt to changing workflows and customer needs.
- Availability to work full-time with a commitment to providing timely responses during designated work hours.
The pay range for this role is:75,000 - 85,000 USD per year(Remote (Chicago, Illinois, US))
PId2a6fdf7ec5e-37437-38481396
