Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs.
We are seeking a highly motivated and customer-focused individual to join our Administrative department as a Phone and Email Chat Support Specialist. In this full-time, hourly position, you will be the first point of contact for our customers, providing assistance and ensuring their inquiries are addressed in a timely, professional, and accurate manner. If you have excellent communication skills in English and thrive in a fast-paced environment, this role is perfect for you.
Responsibilities
- Handle inbound phone calls and address customer inquiries with professionalism and efficiency.
- Respond to customer emails and provide clear, concise, and accurate information.
- Manage live chat support to assist customers with real-time issues or questions.
- Resolve customer complaints and escalate complex queries to the appropriate department when necessary.
- Maintain an up-to-date knowledge of company products, services, policies, and processes.
- Document customer interactions and update records in the system accordingly.
- Collaborate with team members and other departments to ensure seamless customer experiences.
- Identify opportunities to improve processes and contribute ideas for enhancing customer satisfaction.
Qualifications
- Proficiency in English, with exceptional verbal and written communication skills.
- Previous experience in customer service or a similar support role is an advantage.
- Strong phone etiquette, active listening, and interpersonal skills.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Comfortable using computers, email platforms, and chat software for communication.
- Detail-oriented with a focus on accuracy and consistency in responses.
- Problem-solving skills with the ability to assess and address customer concerns effectively.
- Availability to work full-time on an hourly schedule with potential flexibility for shifts.
The pay range for this role is:70,000 - 80,000 USD per year(Remote (Louisville, Kentucky, US))
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