Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs.
We are seeking a dedicated and customer-focused Support Chat Operator to join our Customer Support team. This is a remote, work-from-home position designed for individuals who possess excellent written English skills and a passion for providing outstanding customer service. As a Support Chat Operator, you will be the first point of contact for our customers, assisting with their inquiries and resolving issues efficiently. This is an hourly, full-time role offering flexibility and an opportunity to work with a supportive and dynamic team.
Responsibilities
- Provide prompt and professional assistance to customers via live chat systems.
- Handle multiple customer conversations simultaneously while maintaining accuracy and attention to detail.
- Resolve customer inquiries, issues, and complaints in an effective and empathetic manner.
- Document customer interactions and escalate complex cases to supervisors or relevant departments as needed.
- Collaborate with team members to ensure a seamless and positive customer experience.
- Stay up-to-date with company products, services, and policies to provide accurate information.
- Meet or exceed set performance metrics, including response time, customer satisfaction, and resolution rate.
Qualifications
- Fluency in written and spoken English with excellent grammar and communication skills.
- Proven experience in customer support or a related role, preferably in a chat-based environment.
- Strong ability to multitask and manage multiple chat conversations simultaneously.
- A high level of patience, empathy, and problem-solving skills.
- Access to a stable high-speed internet connection and a quiet work environment suitable for remote work.
- Proficiency with computer systems, typing, and chat software platforms.
- Availability to work flexible hours, including weekends and holidays as needed.
The pay range for this role is:75,000 - 85,000 USD per year(Remote (Milwaukee, Wisconsin, US))
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