Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs.
As a Remote Customer Assistance Representative in our Customer Support department, you will serve as the first point of contact for our valued customers, delivering efficient and empathetic assistance. In this full-time role, you will address inquiries, resolve concerns, and provide exceptional support—all while working remotely. This position offers an excellent opportunity for individuals with strong communication skills and a passion for delivering outstanding customer service in English.
Responsibilities
- Respond to customer inquiries via phone, email, or chat promptly and professionally.
- Provide accurate information about products, services, and policies.
- Resolve customer concerns, complaints, and issues efficiently and empathetically.
- Maintain thorough documentation of customer interactions in the system.
- Identify and escalate complex or unresolved issues to the appropriate team or supervisor.
- Work collaboratively with team members to achieve customer support goals.
- Proactively offer solutions to improve the customer experience.
- Stay updated on company products, services, and changes to ensure accurate assistance.
Qualifications
- Fluency in English with strong verbal and written communication skills.
- Previous experience in customer support or a related role is preferred, but not required.
- Ability to manage multiple tasks and prioritize effectively in a remote work environment.
- Proficient with basic computer systems, customer relationship management (CRM) tools, and communication software.
- Strong problem-solving and conflict-resolution skills.
- Empathetic, patient, and customer-focused attitude.
- Availability to work full-time hours, including potential evenings or weekends, as required.
The pay range for this role is:75,000 - 80,000 USD per year(Remote (Bakersfield, California, US))
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