About Company:
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About the Role:
The Assistant Branch Manager - Client Services plays a pivotal role in supporting the branch's operational excellence and client satisfaction within the professional, scientific, and technical services industry. This position is responsible for assisting in the management of daily branch activities, ensuring that client service standards are consistently met and exceeded. The role involves collaborating closely with the Branch Manager to implement strategic initiatives that drive business growth and enhance client relationships. The Assistant Branch Manager will lead and motivate a team to deliver high-quality service, resolve client issues promptly, and maintain compliance with company policies and industry regulations. Ultimately, this role ensures the branch operates efficiently while fostering a client-centric culture that supports long-term success and reputation in the market.
Minimum Qualifications:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 3 years of experience in client services or branch operations within the professional, scientific, or technical services sector.
- Proven leadership experience managing teams and driving client service excellence.
- Strong understanding of industry regulations and compliance standards relevant to the branch operations.
- Excellent communication and interpersonal skills to effectively interact with clients and team members.
Preferred Qualifications:
- Master’s degree in Business Administration or a related discipline.
- Experience with CRM software and client management tools.
- Demonstrated success in process improvement and operational efficiency initiatives.
- Familiarity with financial management and budgeting within a branch environment.
- Professional certifications related to client services or management.
Responsibilities:
- Assist the Branch Manager in overseeing daily branch operations to ensure smooth and efficient service delivery.
- Lead, coach, and develop client service teams to achieve performance targets and maintain high levels of client satisfaction.
- Manage client inquiries and resolve escalated issues promptly, ensuring positive client experiences and retention.
- Support the implementation of branch strategies, policies, and procedures in alignment with corporate objectives and regulatory requirements.
- Monitor branch performance metrics, prepare reports, and recommend improvements to enhance operational effectiveness and client service quality.
Skills:
The Assistant Branch Manager will utilize strong leadership and communication skills daily to guide and motivate the client services team, ensuring alignment with branch goals. Analytical skills are essential for monitoring performance data, identifying trends, and implementing improvements that enhance client satisfaction and operational efficiency. Problem-solving abilities are critical when addressing client concerns and resolving escalated issues promptly and effectively. Proficiency with client management software and CRM tools supports efficient tracking of client interactions and service delivery. Additionally, knowledge of regulatory compliance ensures that all branch activities adhere to industry standards, maintaining the branch’s integrity and reputation.
Compensation details: 100000-200000 Yearly Salary
PI18c381de9c8b-37437-38408285
