About Phaedon
At Phaedon, we are revolutionizing how companies engage with their audiences and are passionate about sparking participation to drive growth for both our clients and our employees. Phaedon is a data-driven, tech-enabled marketing organization with a breadth of capabilities that go beyond our competitors and redefine traditional industry archetypes. We have a history of delivering game-changing results for notable brands across advanced analytics, loyalty technology and services, marketing communications, and experience transformation to bring intelligent imagination and solve our clients' biggest business and brand challenges. And every role at Phaedon has an integral part to play in fulfilling this vision.
About the Role:
We are looking for a motivated and accountable individual who possesses a hybrid of skills including knowledge of SaaS infrastructure and the ability to execute and manage SaaS Operations for the applications running in them. (Note: This is not deskside support.). This individual thrives in a fast-paced Agile (SAFe) environment and desires to grow as the IT industry and technology evolve. A successful candidate is responsible for and will be able to lead small projects, triage IT incidents, mentor and lead junior staff, and effectively communicate to multiple levels of stakeholders. The individual is one who has the skills to not only perform the operational tasks but can also cross train others on it.
Role Objective:
Phaedon's Operations team provides day-to-day technical operational support for our proprietary SaaS platform, our client-facing products, and for the leading-edge technologies that enable our products that serve the loyalty marketing industry.
Essential Duties/Responsibilities:
- Manage incidents, change requests, and service requests for a SaaS Operations team (Note: This is not deskside support)
- Monitor SaaS systems and cloud infrastructure for optimal performance and capacity management
- Lead or cross train in operational tasks such as certificate renewals and replacements, restarting VMs, and fulfilling security access requests
- Build collaborative relationships with team members in other disciplines (development, operations, QA, security, project management, application architecture, hosting services, and business teams).
- Mentor junior members of the team
- Support continuous improvement initiatives including those around monitoring, alerting, incident response, and reporting on the health of our systems
- Support migration of technologies/tools to AWS
- Support the definition and implementation of Operational standards.
- Maintain documentation as part of a knowledge base
- Contribute to and support technology/tool lifecycle management including operationalizing new technologies
- Serve in rotation with a 24x7 on-call IT support team
Location:
This role is based out of our office in the Designer's Guild building in the heart of Minneapolis' North Loop neighborhood.We embrace a hybrid model with three in-office days per week to ensure a mix of collaboration and flexibility to support our employees' success.
Basic Qualifications:
- Bachelor's degree in information technology or a similar field of study AND 5 years of relevant experience or an equivalent combination of education and experience.
- Experience leading and mentoring junior team members
- Experience working in SaaS Operations supporting software and infrastructure
- Proficiency in the use of application monitoring tools (e.g., AppDynamics, Cloud Watch, OpenSearch / Kibana) including experience building dashboards
- Strong computer knowledge including the MS Office Suite, VPN and collaboration tools.
- Demonstrated triage skills for incident management
- Strong understanding of SaaS systems and how systems interact
- Familiarity with the function of key cloud infrastructure such as: VPC, ELB, EKS, MSK, etc.
- Familiarity with security certificate processing, PGP keys, and common authentication patterns (e.g., OAUTH, SAML)
- Project/program management experience
- Spirit of continuous improvement with an ability to explore and recommend new tools
Please note that we are not offering sponsorship of employment visas for this role. To be considered for this opportunity, candidates must currently be legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.).
What we Offer:
We value our employees and demonstrate this through our comprehensive benefits offering including medical/dental/vision coverage, comprehensive paid time off, paid holidays, paid parental leave, retirement savings plans, and more.
Pay Range:
The pay range for this position is estimated to be: $95,000 - $140,000 per year
There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
Phaedon is an equal opportunity employer, and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance organizational workload.
PI6fe57491820c-37437-38484621
