Security Dispatch Specialist
Anderson-SC-29621-United States
Located in the heart of Anderson, South Carolina, AnMed is a dynamic, not-for-profit health system dedicated to delivering exceptional care with compassion, innovation, and integrity. At AnMed, our mission is simple yet powerful:
To provide exceptional and compassionate care to all we serve.
AnMed has been named one of the Best Employers in South Carolina by Forbes, reflecting our commitment to a supportive, inclusive, and purpose-driven workplace. Whether you're just starting your career or looking to grow in a new direction, you'll find opportunities to thrive, lead, and make a meaningful impact here.
SUMMARY
A Security dispatcher, also known as an emergency dispatcher, receives emergency and non-emergency calls from staff, patients and/or visitors quickly assesses the situation, determines the appropriate response based on location and emergency type, and relays critical information to the relevant Security Officer(s), all while maintaining composure in high-stress situations.
RESPONSIBILITIES
- Answering emergency calls: Receiving incoming calls from various sources like phone, or alarm systems or other communications technologies.
- Gathering information: Asking clarifying questions to determine the nature of the emergency, location and any critical details.
- Dispatching Security Officer(s): Sending the appropriate emergency response Security Officers to the scene based on the situation.
- Maintaining logs: Accurately recording call details and dispatch information on a computer-aided dispatch system and/or Security Logbook.
- Monitoring radio traffic: Staying updated on the status of dispatched Security Officer(s) and coordinating responses, with additional Security Officer(s).
- Monitoring Video Surveillance System: Maintain visual awareness of video surveillance system for identified critical locations throughout multiple campuses.
- Monitoring Alarm System: Maintain acute awareness of AnMed’s infant abduction system and panic alarms throughout multiple campuses.
QUALIFICATIONS
- High school graduate
- Excellent communication skills: Ability to communicate with callers clearly and calmly in stressful situations.
- Decision-making ability: Quickly assess emergency situations and make appropriate dispatch decisions under pressure.
- Multitasking: Handle multiple calls and situations simultaneously while maintaining focus.
- Geographical knowledge: Familiarity with multiple campuses, and locations within each campus.
- Technical proficiency: Efficiently operate dispatch systems, video surveillance system, access control system and radio equipment
- Calm demeanor: Remain composed and professional even when dealing with distressed or agitated callers.
- Empathy and compassion: Understand the seriousness of emergency situations and provide emotional support when needed.
- Attention to detail: Accurately record all relevant information to ensure proper response.
- Ability to work under pressure: Perform effectively in fast-paced and high-stress environments.
Benefits
· Medical Insurance & Wellness Offerings
· Compensation, Retirement & Financial Planning
· Free Financial Counseling
· Work-Life Balance & Paid Time Off (PTO)
· Professional Development
· For more information, please visit: anmed.org/careers/benefits
*Varied benefits packages are available to positions with a 0.6 FTE or higher
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