We are seeking a dedicated and personable Customer Service Representative (CSR) to join our call center team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent service in a fast-paced environment.
This is a 7 month contract, salary $24-28/hr depending on experience
This role is fully onsite in Rockville MD
Responsibilities:
- Answer inbound calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, policies, and procedures
- Resolve customer concerns, complaints, or issues effectively and in a timely manner
- Document all customer interactions and update account information in the system
- Escalate complex issues to the appropriate department or supervisor when necessary
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