Founded in 1946, Duncan-Parnell is a leading supplier of high-quality signs and graphics for design firms, retail establishments, architects, construction companies, home builders, developers, and many other clients across the Southeast. We specialize in providing signs and graphics and a range of services to help make our customers’ projects successful.
Duncan-Parnell is looking for a Print Production Associate to join our Signs & Graphics team in North Charleston, SC. This role is a critical position supporting both operations and customers in our Signs & Graphics division. The ideal candidate possesses print production experience, is detail-oriented, and has the capacity to manage multiple tasks in a fast-paced team setting.
Job Summary
The Print Production Associate is responsible for traditional reprographic services that include printing and binding construction documents, maintaining our online plan room, reproducing digital and physical copies of documents, and providing stellar customer service for company customers regularly via emails, phone calls and in person.
Essential Duties:
- Operate and maintain large and small format copiers, printers, and scanners
- Monitor email regularly for customer orders, online uploads, and company information
- Create orders and quotes for customers when requested
- Answer incoming calls to your department
- Provide timely and accurate information about customer’s order status, pricing, quotes, jobs kept on file, jobs on the DP Plan Room and other general questions
- Learn and use computer programs (HP Smartstream, Adobe Acrobat, Microsoft Office Suite, P21)
- Maintain and update online file storage
- Scan and email files
- Set up, process, number, monitor and maintain online jobs for the company plan room
- Set up drawings to make printable by using scaling, cropping and other necessary adjustments
- Set up, print, and bind spec books
- Laminate small format media
- Monitor department supplies and notify manager when supply orders need to be placed
- Assist walk-in customers when needed
- General billing, quoting and payment processing
- Assist other departments such as Customer Service and Shipping/Receiving as needed
- Additional duties as assigned
Requirements
- High school graduate or equivalent
- Possess professional, positive, and efficient attitude to serve customers and help co-workers
- Proficient in basic computer skills
- Print production experience a plus
- Always strive to adhere to Duncan-Parnell’s Mission Statement
Competencies
- Strong work ethic
- Organized and detail-oriented – able to multi-task and simultaneously work on multiple projects
- Excellent verbal and written communication skills
- Meticulous attention to detail and accuracy
- Self-Motivation - Must be able to work independently and execute complete assignment in time sensitive manner
- Must be able to perform and maintain productivity at both fast and slow-paced levels
- Ability to lift 50 or more pounds and stand for 8 hours
- Team Player
Benefits
- Medical, dental, vision, life, and long-term disability insurance available
- Medical and dependent care FSA or HSA
- 401(k) Retirement Plan
- PTO and Holidays
- Paid Parental Leave
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities
