Account ManagerCompany Overview:
Pureflow is a dynamic and growing organization that values teamwork, integrity, and excellence. We provide essential support to our customers and to our field teams, enabling them to deliver top-notch customer service and achieve outstanding results. Our commitment to employee growth is unwavering, and we offer a productive and engaged work environment that fosters personal and professional development.
Job Description:
We are seeking an Account Manager for the Maryland Technical Service Center who thrives in a well-organized team and enjoys contributing to a positive work atmosphere. The ideal candidate is highly organized, analytical, and takes pride in delivering excellence. As an Account Manager, you will play a crucial role in supporting our customer and the field teams through back-office assistance, tools support and training, and logistical support. Your problem-solving skills, effective communication, and dedication to refining process efficiencies will be key assets in this role.
Key Responsibilities:
- Provide exceptional customer service to internal and external stakeholders.
- Collaborate closely with field technicians in the office, shop, and field environments.
- Coordinate and manage various business processes, including customer service, billing, quoting, inventory management, and team scheduling.
- Support field teams with back-office assistance, tools support, and training.
- Identify and implement process improvements to enhance overall efficiency.
Requirements:
- Minimum of 5 years of account management experience
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
- Comfortable collaborating with field technicians in various work settings.
- Previous experience with ERP systems, such as Microsoft Dynamics, is a plus.
- Knowledge of or experience in customer service and coordinating or managing multiple business processes.
- Experience in coordinating service activities across multiple clients is beneficial.
Benefits:
Competitive base salary
Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Health Savings Account (with company contributions), and more
$1 for $1 401K match, up to 4% of annual salary
9 Company-paid holidays
Generous paid time off that increases with tenure
Education assistance
Employee referral bonus program
Ongoing training and development
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Pureflow is an equal-opportunity employer, including disability and veterans. Post-offer, pre-employment background checks and drug tests are required for all positions.
Keywords: customer service, communication, management, MS Office, scheduling, compliance, project management, collaboration, strategic planning, teamwork
