About Swingtech
Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we're committed to excellence and long-term success for our clients and our team.
We are seeking a dynamic Jira/Confluence Administrator who combines technical expertise with exceptional interpersonal skills. This role requires someone who can manage and optimize our collaboration tools while serving as a trusted resource and advocate for teams across the organization.
Responsibilities
- Configure, administer, and maintain enterprise Agile toolsets supporting sprint planning, backlog management, reporting, and workflow automation.
- Manage secure authentication solutions and enforce Zero Trust access models for tool environments.
- Build and optimize workflows, automation rules, permissions, and user groups to align with Agile and SAFe practices.
- Lead migration and integration efforts between cloud and on-prem environments for Agile tool platforms.
- Administer and configure Jira and Confluence instances, including user management, permissions, workflows, and custom fields
- Maintain system performance, troubleshoot issues, and implement upgrades and patches
- Create and manage project templates, dashboards, and reporting structures
- Support additional collaboration tools such as Slack, Microsoft Teams, Trello, or other productivity platforms
- Develop and maintain integrations between various tools and systems
- Ensure data integrity, backup procedures, and security compliance
- Provide friendly, patient support to users across all skill levels and departments
- Conduct training sessions, workshops, and create documentation for new features and best practices
- Act as the primary point of contact for tool-related questions and requests
- Gather user feedback and translate business needs into technical solutions
- Champion user adoption of new features and process improvements
- Work closely with cross-functional teams to understand their workflows and optimize tool configurations
- Facilitate discussions between stakeholders to resolve conflicting requirements
- Identify opportunities to streamline processes and improve team productivity
- Serve as a bridge between technical and non-technical team members
- Genuinely enjoys helping others and finds satisfaction in enabling team success
- Empathetic approach to user support with ability to remain calm under pressure
- Proactive in identifying and addressing potential issues before they impact users
- Who looks beyond current requirements to design scalable, future-ready solutions
- Strong organizational skills and attention to detail
- Adaptable and eager to learn new tools and technologies
- Natural collaborator who thrives in cross-functional environments
- Innovation-driven with ability to propose and pilot emerging collaboration technologies
- Collaborate with cross-functional teams and work with Configuration Manager
- Provide Agile tooling support and training to product teams, project managers, and executive stakeholders
Qualifications
- Bachelor"s degree requirement in relevant fields (IT, Computer Science, Business Administration, or related)
- 3+ years of experience administering Jira and Confluence
- Strong understanding of Agile/Scrum methodologies and project management principles
- Experience with additional collaboration tools (Slack, Teams, Notion, etc.)
- Excellent communication and interpersonal skills with ability to explain technical concepts to non-technical users
- Proven track record of building positive relationships across diverse teams
- Problem-solving mindset with patience for troubleshooting user issues
- Basic scripting knowledge (JQL, Groovy, or similar) preferred
Summary of Benefits
- 15 PTO days
- 11 paid holidays
- Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
- Dental Insurance with no age limit orthodonture.
- Vision Insurance through EyeMed in and out of network coverage.
- Short Term and Long-Term Disability coverage with 100% premium support,
- Life insurance and AD&D with 100% premium support
- Supplemental Life Insurance
- Critical Care and Accident Insurance availability
- Pet Insurance through Nationwide
- Employee Assistance Program
- 401k with enrollment from day one. 4% deferral by company.
- $1500 Annual Training Budget
- $1500 Referral bonus
- Eligibility for annual merit and discretionary bonus
- Flexible work arrangements
Equal Opportunity Employer Minority/Female/Veterans/Disabled
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