Patient Services Rep I - Float Pool
Yardley-PA-19067-United States
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JOB SUMMARY
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Provides coverage to at multiple locations within the identified region of the outpatient division.
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Staffing assignments will be determined by the Office Supervisor and can vary on a week-to-week basis. PSR will be assigned to a region to cover within the position.
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Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
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Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience
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Instruct patients to complete documents and forms such as intake and insurance forms.
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Schedule, cancel and confirm patient appointments.
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Compile, record and archive medical charts, reports, and correspondence with confidentiality.
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Operate telephones and direct calls, emails and documents to appropriate staff.
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Transmit correspondence and medical records by mail, e-mail, or fax.
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Assist with registration and patient check-in functions consistent with EMR process.
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Have knowledge of insurance benefit details, and ability to deliver and address content of patient responsibility forms.
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Perform financial functions with accuracy (i.e., copay collection, insurance maintenance) to ensure optimal payment for services.
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Monitors inventory, clinical areas, patient waiting area assigned to ensure optimal delivery of services.
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Manage patient interactions and implement service recovery techniques to ensure positive patient relations.
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Clean and organize work area and waiting area.
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Participate in daily log recording as required per site.
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Change linens, such as bed sheets and pillow cases.
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Contribute to a creative culture of daily continuous improvement
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ESSENTIAL FUNCTIONS
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PATIENT/CUSTOMER
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Essential Accountabilities
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Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
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Is professional in all actions and appearance
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Ensure compliance with regulatory parameters
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Uses resources wisely – as if they were one’s own.
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Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
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Demonstrates a personal commitment to ensuring a clean and safe working environment.
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Anticipates patients’/customers’ needs and acts accordingly.
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Works to enhance patient satisfaction
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Assist patients and families
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Analyzes problems from the customers’ point of view.
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Honors patient/customer/employee confidentiality.
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Seeks feedback on how to improve performance and offers constructive feedback, as well.
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Applies learning for improved performance.
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Presents self professionally & demonstrates professional behavior during interactions with others
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Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.
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Customer Service Skills
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Utilizes AIDET principles to enhance communication.
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PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
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Patient Care Providers
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Participates in Entity and Department wide initiatives for Patient /Employee safety
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Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
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Validation of annual competencies required for the position
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OPERATIONS
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Essential Accountabilities
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QUALIFICATIONS:
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Education
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High School Diploma required
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Associate's Degree preferred
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Work Experience
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Previous healthcare experience preferred
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Licenses / Certifications
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Sunrise Billing system certification may be required
PI276038148
