Patient Services Rep I
Yardley-PA-19067-United States
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JOB SUMMARY
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Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
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Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience
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Instruct patients to complete documents and forms such as intake and insurance forms.
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Schedule, cancel and confirm patient appointments.
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Compile, record and archive medical charts, reports, and correspondence with confidentiality.
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Operate telephones and direct calls, emails and documents to appropriate staff.
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Transmit correspondence and medical records by mail, e-mail, or fax.
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Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibility forms.
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Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.
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Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system
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Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
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Manages patient interactions and implements service recovery techniques to ensure positive patient relations.
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Clean and organize work area and disinfect equipment after treatment
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Participate in daily log recording as required per site.
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Change linens, such as bed sheets and pillow cases.
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Contribute to a creative culture of daily continuous improvement
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ESSENTIAL FUNCTIONS
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QUALIFICATIONS:
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PI276038096
