Here at Crisp, we believe the key to our success lies in the power of teamwork. By bringing together bright, driven individuals from around the world, we harness a rich diversity of experiences and perspectives to tackle one of the most critical challenges of our time: securing and improving our global food supply. Together, we collaborate, innovate, and build solutions that make a real difference.
This is a dynamic, evolving position reporting directly to the Head of Retail Enterprise, offering plenty of opportunity for growth as you leverage your strengths. Whether your background is in startups or large enterprises, you understand the meaningful impact possible within a smaller, agile organization — and you're eager to help define your role and contribute to Crisp's future.
What you'll work on:
Client Relationship Management
Client Communication: Effectively communicate with clients to gather requirements, provide updates, and address issues promptly.
Client Meeting Facilitation: Lead and facilitate productive meetings with clients and internal team members to align on goals and deliverables.
Stakeholder Management: Build and maintain strong relationships with key stakeholders, including executives, decision-makers, and end-users.
Project Management: Oversee client projects from initiation to completion, ensuring they are delivered on time and within scope.
Product Adoption and Training
Client Onboarding: Guide new clients through the initial setup and integration process, ensuring a smooth and successful start.
Client Training: Deliver comprehensive training sessions to clients on product features, functionalities, and best practices.
Usage Analysis: Analyze user behavior data to identify trends, opportunities for improvement, and areas where additional support or training may be needed.
Account Management and Support
Account Payment Admin: Manage account payments, invoicing, and renewals to ensure timely revenue recognition.
Support Ticket Resolution: Respond to and resolve client support tickets efficiently and effectively.
Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional products or services to existing clients.
User Research and Feedback
User Interviews: Conduct user interviews to gather feedback, understand pain points, and identify areas for product improvement.
Product Feedback: Collect and analyze client feedback to inform product development and enhancement decisions.
Signs of a great candidate for the role (required experiences, skills, capabilities, background, etc.)
Technical Proficiency:
Deep understanding of the product or service Data analysis skills
Soft Skills:
Effective communication (verbal and written) Strong interpersonal and relationship-building skills Problem-solving and decision-making abilities Time management and prioritization skills Adaptability and flexibility Active listening and empathy
Client-Centric Approach:
Builds strong relationships with clients Understands client needs and pain points Proactively addresses client concerns and issues Provides excellent customer service
Product Expertise:
Masters product knowledge and features Stays up-to-date on industry trends and best practices Identifies opportunities to improve product adoption and usage
Project Management:
Ability to oversee projects from initiation to completionExperience ensuring projects are delivered on time and within scope
Effective Communication:
Communicates clearly and concisely Listens actively to client feedback Provides timely (same-day) and informative updates
Strong Organizational Skills:
Prioritizes tasks effectively Manages time efficiently Pays attention to detail Maintains accurate records and documentation
Collaborative Mindset:
Works effectively with cross-functional teams Contributes to a positive team culture Shares knowledge and expertise with colleagues
Continuous Learning:
Seeks out opportunities for professional development Embraces feedback and uses it to improve performance
Signs of a great candidate for Crisp:
Collaborative. You know that your colleagues' perspectives will make our customers successful. Similarly, you use your strengths to help us grow together. You propose ways for us to be more engaged and successful with our customers.
Customer focused. Our customers are at the forefront of your day. You prioritize our customers' voice to ensure their needs are met.
Ambitious, curious, and resourceful. You are innately curious, and you aren't afraid to work hard. You are self driven, you take direction well but are able to be creative to find results on your own when asked. You are driven to succeed because your hard work and results make you proud.
Disciplined and reliable. We are a distributed company and you enjoy the benefits of working distributed while consistently delivering what you have committed to. When you hit a snag, you communicate and reset expectations early.
Appreciative of honest feedback. You know that the best way to learn and grow is through constructive feedback delivered kindly. You view feedback given to you as an opportunity to get better and strive to do the same for others.
Work smarter and harder. You often identify a problem, create a solution and bring it to a state of completion - with others, or even on your own. You find ways of eliminating or automating stuff that is uninteresting or wasteful.
We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us — not just to take on a role, but to help shape a company you're proud to be part of.
Applicants must be authorized to work for any employer in the U.K. Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.
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