Socket Fiber has grown from a small Columbia, MO startup to a trusted fiber internet provider, serving residential and business customers across 21+ counties. What started as a local solution to bring internet access to mid-Missouri has evolved into a fiber-to-the-home network reaching more than 90,000 homes with speeds up to 5 GIGs. With our corporate headquarters still in Columbia, MO, we provide customers with a value-driven, customer centric alternative to the incumbent service providers - because people deserve better. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.
Socket is seeking a skilled Residential Customer Care - Tier I member to join our team and provide excellent customer service to new customers, and proficient maintenance of established customer accounts. This maintenance includes but is not limited to; billing, account changes, invoicing, payment processing, and outbound calling projects.
At Socket, we pride ourselves on delivering exceptional data and voice services to our community. As a local telecommunications company, we are dedicated to ensuring our friends, family, and neighbors have the best online experience possible.
This position requires flexibility with call center hours, including work beyond 5:00 PM and on weekends.
This is an in-office position.
What We Offer:
- Competitive compensation
- 401k matching
- Medical benefits
- Dental benefits
- Vision benefits
- Free fiber services if available in your area
- On-the-Job Training:No prior formal education required. We provide comprehensive hands-on training to equip you with the skills and knowledge needed to succeed.
- Career Growth:Opportunities to master new technologies and advance your career within the telecommunications and customer service industry.
- Community Impact:Help your friends, family, and neighbors enjoy the best online experience possible.
- Supportive Environment:Join a team that values collaboration, innovation, and customer satisfaction.
Primary Responsibilities:
- Answering calls in a timely manner
- Call queue management
- Setting up new customer accounts
- Accurate and complete documentation
- Assisting current customers with account changes/inquiries
- Assisting other departments with customer information
- Basic troubleshooting
- Regular reliable attendance
Skills:
- Proficient computer skills
- Excellent written and verbal communication skills
- Multi-tasking
- Ability to prioritize tasks
- Friendly demeanor
- Telephone handling skills
- Retention
- Upselling
Desirable skills:
- Basic math skills
- Reasoning ability
- Previous customer service experience
- Ability to accurately follow directions
- Punctuality
Join us at Socket and embark on a rewarding career path where you can make a difference in your community while developing skills that will set you up for future success in the telecommunications industry. We look forward to welcoming you to our team!
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