Socket Fiber has grown from a small Columbia, MO startup to a trusted fiber internet provider, serving residential and business customers across 21+ counties. What started as a local solution to bring internet access to mid-Missouri has evolved into a fiber-to-the-home network reaching more than 90,000 homes with speeds up to 5 GIGs. With our corporate headquarters still in Columbia, MO, we provide customers with a value-driven, customer centric alternative to the incumbent service providers - because people deserve better. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.
Socket is seeking a skilled Business Account Coordinator to join our team. This role is responsible for managing both existing and new business accounts. The ideal candidate will be a valuable asset to our business customers, offering exceptional customer service and handling various tasks to ensure the success and reliability of our network for these clients.
This is an in-office position.
What We offer:
- 401k matching
- Medical benefits
- Dental benefits
- Vision benefits
- Free fiber services if available in your area
Primary Responsibilities:
- Answer incoming inquiries about business services
- Acts as a backup to the Business Center Analyst in-bound call queue
- Process payments and account maintenance
- Make outbound calls for upcoming network maintenance
- File creation, maintenance, and retention both digitally and physically
- Complete the Socket disconnect procedure for past due customers
- Communicate with other departments as needed
- Be proactive in order to respond and anticipate customer needs
- Other duties as assigned
- Regular reliable attendance
Skills:
- Customer Service
- Detail oriented
- Multi-tasking
- Initiative
- Ability to work in a time driven environment
- Proficiency with computers
- Strong written and verbal communication skills
- Telephone handling skills
Desired Skills:
- Reasoning ability
- Ability to interpret basic income statements and balance sheets
- Four years related college, trade school, or two years job-related experience in customer or technical service field preferred
- Willingness to assume ownership
- Quick learner
- Ability to analyze complex data
Ready to grow your career and make a real impact? Apply now and join Socket's team of dedicated professionals committed to exceptional service and innovation!
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