About Us
Data Preservation Solutions (DPS) is a leading provider of comprehensive data management and preservation services, dedicated to helping organizations safeguard their critical information assets. Founded on the principles of security, reliability, and innovation, DPS specializes in offering tailored solutions that ensure data integrity, accessibility, and compliance in an ever-evolving digital landscape.
Our Mission
To empower businesses by providing innovative, secure, and scalable data preservation services that ensure the longevity and integrity of their vital information.
Our Vision
To be the global leader in data preservation, recognized for excellence in security, technological innovation, and customer satisfaction.
Key Responsibilities:
- Act as the first point of contact for our clients and provide exceptional customer service through phone, email, and chat.
- Respond promptly to customer inquiries and resolve any issues or concerns efficiently and effectively.
- Build and maintain strong relationships with our clients by understanding their needs and providing personalized solutions.
- Monitor customer feedback and identify opportunities for improvement, and communicate these to the relevant teams.
- Collaborate with the sales team to promote our services and upsell additional solutions to existing customers.
- Stay up-to-date with our products and services, as well as industry trends, to provide accurate information and make recommendations to clients.
- Maintain accurate and up-to-date customer records in our database.
Qualifications:
- 1-2 years of experience in a customer service role, preferably in a technical or software environment.
- Excellent communication skills, both verbal and written.
- Empathetic and patient with a passion for helping others.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using technology, including CRM systems and Microsoft Office Suite.
Why Work With Us?
- A dynamic and supportive work environment.
- Competitive salary and benefits package.
- Opportunities for growth and career advancement.
- Chance to work with cutting-edge technology and a talented team of professionals.
The pay range for this role is:22 - 26 USD per hour(Remote (Los Angeles, California, US))
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