About Agency Cybersecurity:
Agency Cybersecurity is fast fast-growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location: On-Site in Back Bay, Boston
Position Type: Full-Time
Experience Level: Mid Level
Compensation: $85,000 - $120,000 annually
About the Role
We’re looking for a Client Services Manager to lead our team of high-performing Account Coordinators. In this role, you’ll be responsible for team management, service delivery, engagement project management, and client relationship success across a growing portfolio of B2B accounts. This is an in-person position based in our Boston office, and requires a hands-on leader who thrives in a dynamic, fast-paced environment.
Responsibilities
- Lead and manage a team of 5+ Account Coordinators, providing coaching, support, and career development.
- Oversee daily service delivery and client communications, ensuring our standards of quality and responsiveness are consistently met.
- Partner with cross-functional teams to resolve client issues, escalate needs, and improve internal workflows
- Maintain a deep understanding of each client’s goals, timelines, and service requirements
- Track team performance and client satisfaction metrics, identifying areas for continuous improvement
- Drive process improvements and best practices to enhance the client experience at scale
- Participate in hiring and onboarding of new team members as we continue to grow.
Requirements
- 5+ years of experience in Client Services, Customer Success, Engagement Management, or similar roles in a client-facing capacity with high professional standards.
- 3+ years of people management experience, with a proven track record leading a team of 5 or more
- Work experience focused on enterprise, financial services, consulting, or a tech-related industry
- Excellent organizational and communication skills, with a knack for solving problems and driving clarity
- Strong customer-first mindset and ability to thrive in a fast-moving, high-expectation environment
- Thrive in a competitive and fast-paced environment.
- Motivated by mission and impact.
- This is a 100% in-person role based in our Boston headquarters; remote work is not available for this position.
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