Ag Technologies, a Duncan-Parnell company, was founded in Cordele, Georgia, in 2003. Ag Technologies was born from the needs of local farmers seeking guidance in the emerging field of precision agriculture. Our journey, rooted in the late ’90s, combines a deep passion for agriculture with cutting-edge technology. As part of the global Vantage Network of Technology Service Providers since 2016, we blend local expertise with global innovations.
Our mission is to create an environment that empowers clients to confidently implement precision agriculture technology solutions. Join us in shaping the future of farming with clarity and confidence.
Job Overview
The Operations Assistant is a multi-functional position responsible for providing sales and administrative support to customers, Ag Tech Sales & Business Development Representatives, and the local branch operation in Cordele, GA. The core functions consist of opening and closing store operations each day, processing orders from customers and outside Sales via phone and email, answering phones, and supporting branch shipping, receiving, and equipment rentals. The top priority overall is delivering superior service to external and internal customers in a manner that exceeds expectations. The Operations team is a shared resource among all locations and this position would also help support all specialists across the company.
Essential Functions and Duties
- Open and close the branch each day according to posted hours of operation.
- Answer and handle incoming calls, directing callers to appropriate parties as needed.
- Process orders for equipment, supplies, accessories, and other items using the P21 ERP system. These orders may originate from:
- Walk-in and phone-in customers via the front counter.
- Ag Tech Sales & Business Development Representatives; and
- Other Ag Tech team members.
- Perform receiving activities, including unpacking items, receiving inventory into the P21 ERP system, and stocking received products in the warehouse and/or on the local showroom floor.
- Perform shipping activities, including pulling orders, organizing and staging products, packing orders, preparing shipping tickets, and coordinating with shipping and delivery services.
- File Manufacturer Warranty Paperwork and Equipment.
- Maintains the process of repaired equipment.
- Monitor and maintain office supplies and office equipment for local branch operation.
- Ensure the showroom and other public-access areas are maintained in a clean, presentable, and safe manner at all times.
- Perform other sales, operational, and administrative support duties as requested by the Operations Manager.
- Operations Manager would assign some billing responsibilities for all regions to this resource.
Required Skills & Abilities
- Dependable, motivated self-starter who demonstrates a strong work ethic, positive “can-do” attitude, and service orientation toward satisfying the needs of internal and external customers.
- Personal accountability for words, actions, behavior, and performance on the job.
- Excellent listening, interpersonal, verbal, and written communication skills.
- Ability to interact positively, professionally, and courteously with customers, co-workers, suppliers, and others.
- Excellent organization and time management skills with the ability to multi-task, self-prioritize, meet deadlines, and follow-up in a timely, professional manner.
- Strong attention to detail and ability to work consistently with accuracy.
Education & Experience
- High school diploma or equivalent is required, college degree is a plus.
- Experience in a technical sales or support role is desired.
- Proficiency with MS Windows and Office applications, including Word, Excel, and Outlook.
- Knowledge of MS Teams, Salesforce CRM, and P21 (Epicor) ERP is a plus.
Other
- Must support and abide by Ag Technologies values, mission, policies, and practices in all activities and interactions with co-workers, customers, suppliers, and other stakeholders.
- Must be able to perform critical physical tasks in support of the core functions of this position, including sitting, standing, walking, lifting up to 50 pounds, carrying, and reaching.
Benefits Include:
- Medical, dental, vision, life, and long-term disability insurance available
- Medical and dependent care FSA or HSA
- 401(k) Retirement Plan
- PTO and Holidays
- Paid Parental Leave
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities