Job Overview:
We are seeking a skilled IT Support Specialist with network administration experience to join our IT team. The suitable candidate will have a strong background in desktop support, including troubleshooting and resolving technical issues, as well as experience in managing and maintaining network systems. This role requires excellent problem-solving abilities and communication skills.
The IT Support Specialist provides technical support and guidance to end-users, maintains and troubleshoots desktop hardware and software, and assists in the administration and maintenance of network systems. This role is essential for ensuring the smooth operation of IT infrastructure in our dynamic environment.
Essential Functions:
Technical Support & Troubleshooting:
- Provide exceptional front-line support for hardware, software, and peripheral issues in a timely and professional manner.
- Diagnose and resolve desktop, laptop, printer, and peripheral issues efficiently.
- Troubleshoot and resolve technical problems related to operating systems, applications, and network connectivity.
Hardware & Software Maintenance:
- Install, configure, maintain, and upgrade computer hardware, operating systems, and software applications.
- Manage hardware inventory and software licensing compliance.
Network & Systems Support:
- Assist with the setup, configuration, and maintenance of network equipment (routers, switches, firewalls).
- Support network performance monitoring and basic troubleshooting.
- Collaborate with the IT team on security, system upgrades, and project implementations.
User Support & Training:
- Provide clear and friendly technical guidance to non-technical staff.
- Support user account management (permissions, access rights, etc.).
- Develop and maintain user guides, training materials, and documentation.
Operational Excellence:
- Document support activities, configurations, and technical processes consistently.
- Identify and recommend process improvements to enhance support services.
Other Duties
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this role. Duties, responsibilities and activities may change at any time with or without notice.
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