Bone Dry Roofing is looking for a Collections Clerk to join our Finance Department. The Collections Clerk would manage the accounts receivable collection process.
Onsite Work Location: This is an onsite full-time position located in Indianapolis, Indiana
(This is not a remote opportunity)
Primary Responsibilities:
- Prepare and mail dunning letters
- Arrange for debt repayment or establish repayment schedules, based on customers’ financial situation
- Advise customers of necessary actions and strategies for debt repayment
- Confer with customers via Captivated, telephone or in person to determine reasons for overdue payments and to review the terms of the sale, or credit contracts
- Trouble-shoot issues of incomplete or unsatisfied jobs to facilitate collections
- Keep records of collection and status of accounts in the Customer Relationship Management (CRM) system
- Preparation, processing, and follow-up on accounts sent to third party collections or legal assistance
- Recommend processing of lien filing after all collection efforts have been exhausted
- Recommend account write-off when further collection cost efforts are projected to exceed the value of the amount on the account past due
- Work closely with internal and external insurance departments to help facilitate that the customer claim moves seamlessly through the insurance continuum to completion, including payment
- Back up to Financial Operations to handle incoming calls for payments, customer questions about invoices and financing options
Qualification & Requirements:
- High school diploma or equivalent
- Valid driver's license
- Pass a background check
- Previous collections experience a must (2-3 years experience as a debt collector preferred)
- Working knowledge of Salesforce preferred
- Excellent analytical, organizational, and customer service communication skills
- Proficient in Google Suite Products (sheets, docs, email, etc) preferred
- Prior experience with accounting software (Acumatica and i360) is helpful
- Advanced Excel skills (pivot tables, VLOOKUPs, etc.) helpful
- Ability to work independently
Compensation and Benefits:
- Compensation range $23- $25 hourly commensurate with experience
- Medical, Vision, and Dental Insurance
- Company paid life insurance
- Company paid short-term disability
- 401(k) Plan
- PTO, Vacation & Holidays
- On-site gym with showers-free access
Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact recruiting@bonedry.com, and a representative will be in touch.
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