The Lead Certified Peer Support Worker provides leadership and support to the Housing Support Specialist team at Womens Housing Navigation Shelter. This role ensures the consistent delivery of high-quality, client-centered housing support services, including Rapid Rehousing and Transitional Housing programs. The lead coordinates day-to-day operations, assists with complex cases, fosters team development, and oversees some administrative functions such as reporting, compliance tracking, and communication with leadership. This position promotes trauma-informed practices, upholds shelter standards, and supports clients' transition to permanent housing through direct service and team leadership.
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Support complex client cases, assisting staff with interventions and creative housing solutions
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Monitor team caseloads, ensuring appropriate distribution and timely service delivery
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Conduct intake assessments and assist clients in developing individualized housing plans, when needed
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Track program compliance, assisting staff in adhering to eligibility and documentation requirements
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Maintain and update team tracking tools, performance dashboards, and reporting logs
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Assist Program Supervisor with onboarding, training, and coaching new staff members
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Act as a liaison between program staff and leadership for operational needs or urgent matters
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Foster relationships with housing partners, landlords, and community resources alongside team members
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Participate in case conferencing, multidisciplinary meetings, and community coalition activities
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Support staff in addressing client emergencies, stabilizing crises, and arranging referrals as necessary
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Ensure the shelter environment remains safe, trauma-informed, and client-centered
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Perform direct service work when needed to cover shifts or urgent client needs
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Prepare summaries, data reports, and success stories for leadership and funding partners
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Maintain accurate documentation of client and team activities
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Perform other duties as assigned to support the mission of the shelter and CPLC
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Certified Peer Support Worker required
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A Bachelor’s degree, preferred or
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A combination of a minimum of six years of work experience and education will be considered
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Minimum two years of experience in housing, case management, or social service delivery
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Previous experience working with individuals experiencing homelessness or in a supportive housing setting is highly desirable
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Strong understanding of trauma-informed care principles and a commitment to applying them in practice
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Ability to work effectively with diverse populations and demonstrate cultural competency
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Excellent communication, problem-solving, and organizational skills
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Ability to maintain professionalism and confidentiality in a fast-paced, high-stress environment
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Proficiency in basic computer applications, including Microsoft Office and client management software
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Valid driver’s license and ability to travel locally as needed
