At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned
Position Overview:
The Site Manager is responsible for the overall health and performance of the site(s) as well as the execution of all daily student activities. The Site Manager is also responsible for the management of on and offsite classrooms, campus administrative tasks, maintenance of internal and external relationships, and the training/supervision of all Customer Service Representatives at the site. The manager is measured by his or her success in achievement of performance goals, as well as achievement of revenue goals.
What You'll Do:
- Provide information and guidance to students and prospective students about all ASREB/Hogan courses and programs.
- Promote and sell additional ASREB/Hogan products and services through upselling and cross-selling techniques.
- Foster a professional, customer service-focused environment to ensure high levels of student satisfaction.
- Collaborate with local B2B sales representatives to build relationships with real estate, mortgage, insurance, and related professionals to make ASREB/Hogan their preferred education provider.
- Ensure campus is adequately staffed and open during all operational hours, including potential evening or weekend testing.
- Oversee daily administrative and office management responsibilities (e.g., class reconciliation, deposit reports, classroom assignments, facility upkeep).
- Analyze and report on site and company statistics daily, weekly, and monthly to leadership.
- Manage and supervise Customer Service Representatives, providing training and delegating tasks as needed.
- Coordinate with other campuses to share resources, offer support, and ensure consistency across teams.
- Assist in planning and executing career events and site-level initiatives aligned with organizational goals.
What You'll Need to Be Successful:
- Bachelor’s degree in a related field or equivalent combination of education and experience preferred.
- At least 3 years of experience in customer service and/or sales required, with demonstrated leadership abilities.
- Strong written and verbal communication skills, with the ability to engage professionally across a wide range of stakeholders.
- High proficiency in Microsoft Word, PowerPoint, Outlook, and Excel.
- Experience in an educational setting is a plus.
- A self-motivated, dependable attitude with strong initiative and the ability to work both independently and collaboratively.
- High level of integrity, professionalism, and ethical standards.
- Patience, adaptability, and strong attention to detail in a fast-paced, customer-facing environment.
- Ability to lift and move up to 25 lbs. and operate standard office equipment.
- Flexibility to travel between sites and work occasional evenings or weekends as needed.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
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